Commercial Loan Specialist I

Essential Job Functions / Responsibilities

• Processes Lines of Credit and creates and processes loan documents in system.
• Creates and processes loan documents for Term Loans based on credit memos.
• Enters terms accurately into system and runs credit reports as necessary.
• Makes follow-up calls to customers to ensure all required documentation is submitted.
• Creates and maintains daily overdraft reports for lenders.
• Performs a variety of administrative tasks including documentation, customer correspondence, loan advances, scanning, photocopying, mail screening and processing, purchasing of supplies, and monitoring overdrafts for lender approval.
• Creates financial statement letters and maintains various database reports.
• Manages the loan pipeline, tracks customer applications, triggers regulatory components, and handles UCC filings.
• Works with lenders to collect missing loan documentation, follows up on missing items after loan closing, and assists in monitoring and collecting past due real estate taxes and tax escrow setup.
• Provides outstanding customer service to maintain customer retention and referrals.
• Serves as a liaison between lenders, customers, and other parties as necessary.
• Collaborates with internal departments such as Loan Servicing, Deposit Operations, and Banking Centers to assist customers.
• Prepares loan documentation for review by respective lenders, including Loan notes, security agreements, loan agreements, UCCs, borrowing authority, compliance documents, modifications, etc.
• Fulfills regulatory requirements and stays updated on Bank loan policies and compliance issues.

Education, Certifications

• Associates degree or equivalent.

Knowledge, Skills And Abilities

• 2 years administrative or customer service experience, preferably in a financial services setting.
• Strong attention to detail, organizational, and communication skills.
• Ability to work within strict deadlines.
• Cyber security awareness to protect the digital environment, the Bank, and customers.
• Proficiency with Microsoft Office Suite including Excel and Word.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.

Competencies

• Problem Solving
• Relationship Building Skills
• Excellent Verbal and Written Communication Skills
• Critical Thinking Skills
• Technology Savviness/Digital Enthusiast
• Financial Comprehension
• Adaptability and Flexibility
• Eager Learner
• Learning Agility
• Superior Customer Service