Loan Records Specialist I

About the role

Perform various clerical duties in support of the Loan Records department. Work Monday – Friday, 8:00 AM – 5:00 PM; additional hours as necessary to meet department objectives.

Responsibilities

• Maintain a good working relationship with all bank employees and demonstrate the ability to work independently
• Contribute as a team member to the success of the department and organization

Commercial Loans

• Verify documents for new and modified commercial loans
• Identify missing documents, signatures, dates, and collateral for renewal tracking
• Set up tracking of document exceptions and collateral in tickler systems
• Prepare loan documents for scanning; perform image quality control; retain required originals; destroy remaining physical documents
• Import, file, retrieve, and research loan documentation
• Research and resolve questions from internal and external customers
• Assume additional duties as required

Consumer Loans

• Set up tracking of document and collateral exceptions for consumer loan exception reports in tickler systems
• Prepare loan documents for scanning; perform image quality control; retain required originals; destroy remaining physical documents
• Import, file, retrieve, and research loan documentation
• Research and resolve questions from internal and external customers
• Assume additional duties as required

Document Imaging and Quality Control

• Image loan documents, tax receipts, participation shadow files, insurance policies, trailing loan documents, and system maintenance forms
• Index documents to designated loans
• Perform image quality control; retain required originals; destroy remaining physical documents
• Review new account source and name-change reports
• Request FNMA paid loan notes from BNY Mellon

Collateral Insurance

• Sort incoming insurance mail by new policies, renewals, cancellations, and reinstatements
• Index documents to designated loans and perform image quality control
• Review collateral insurance policies for required information
• Format Excel spreadsheets for tracking collateral insurance
• Work insurance reports and update tickler systems for renewal policies on consumer loans
• Follow up on cancellations with agents and lenders
• Prepare hazard-force-placed checklists and flood calculation worksheets for lapsed or insufficient insurance on consumer loans
• Submit transmittals for force placement of insurance on consumer loans
• Produce customer form letters in Microsoft Word
• Import, file, track, retrieve, and research consumer loan documentation
• Research and resolve questions from internal and external customers
• Assume additional duties as required

Paid Loans

• Review paid-loan reports and pull physical loan folders for processing
• Release collateral held on loans: vehicle titles, assignment of life insurance, brokerage or stock, and termination of UCC filings
• Prepare partial real estate releases and mortgage/assignment-of-rent satisfaction pieces for lien satisfaction at courthouses
• Update collateral tracking items in tickler systems
• Calculate prepayment penalties and prepare loan payoff quotes/letters
• Issue letters of guarantee of vehicle title
• Produce and mail paid-loan letters to borrowers
• Import, file, track, retrieve, and research loan documentation
• Perform image quality control; retain required originals; destroy remaining physical documents
• Research and resolve questions from internal and external customers
• Assume additional duties as required

Requirements

• High school diploma or equivalent
• Up to one year of general experience

Physical Demands

• Operate keypad devices or office equipment: 90% of the day
• Stand 10% of the day (includes bending)
• Sit 90% of the day in a straight position
• Walk 5% of the day at slow speed
• Routinely lift 10 lbs; occasionally lift and/or move up to 25 lbs
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Pay

Salary range: $15.00 – $22.21 per hour (rates may vary by location, market data, experience, education, and position-specific skills).