Loan Quality Manager - Operations Shared Services

This position is 100% remote within the Bank's footprint. The employee will work full-time remote outside of a WesBanco location and may occasionally attend in-person meetings, although the primary functions of the role are performed remotely.

About the Role

Responsible for the management and oversight of loan quality reviews for commercial and consumer loan documentation and all loan maintenance. Manages the development, design, and implementation of processes and procedures around all aspects of the loan quality assurance process to ensure data integrity. Drives efficiency in daily processing by collaborating with stakeholders and utilizing automation. Supervises and leads a team of employees to ensure tasks are completed timely and accurately.

Supervisor Responsibilities

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, hiring, and training employees.
• Plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.
• Assists with training new and existing team members on various tasks, as needed.
• Handles day-to-day duties, organizes, prioritizes, and assigns duties within the team.
• Acts as an escalation point for the team and keeps supervisors informed of any issues.
• Promotes teamwork and sets examples with a positive attitude, superior customer service, and treats people fairly and with respect.
• Trains and assists with the development of Associate and Specialist level staff.

Responsibilities

• Measures key performance indicators and oversees metric reports to identify opportunities for improvement.
• Leads the team as an agent of change, finding new opportunities to serve clients and bring new capabilities to the market.
• Contributes to a business plan, strategic initiative execution, and monitoring associated expenses.
• Assists in monitoring and preparing reporting on key performance indicators, including reporting to the board.
• Accountable for the team budget and managing overall performance to budget.
• Manages a team of employees performing loan account review for both consumer and commercial loans, including team selection, employee engagement, coaching, development, performance management, and compensation.
• Coaches employees on personal development plans and provides opportunities for growth within the organization.
• Oversees training and guidance to all teams with respect to understanding, processing, and managing the workload.
• Ensures timely and appropriate processing of accurate documentation review for loans, exception tracking, and maintenance reviews.
• Responds to audits and regulatory findings and is responsible for implementing remediation plans.
• Guides the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation, and efficiency.
• Collaborates with key leaders and stakeholders and guides change for scalability and automation.
• Fosters strong relationships with key leaders and stakeholders across the bank to ensure collaboration and effective communication.
• Attends and travels for leadership meetings and partnership engagements with other business lines of the bank.
• Maintains policies, SOX control documentation, risk assessments, and other controls around all assigned areas.
• Resolves complex issues within the areas of responsibility.
• Oversees the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement.
• Accounts for the repository of procedures, processes, job aids, and other critical information for functional areas.
• Drives the effective use of technology within functional areas.
• Oversees all areas to defined customer service level expectations and key vendor processing timelines.
• Collaborates with business areas on new initiatives, processes, or products and is accountable for the implementation within functional areas.

Requirements

• Banking is a highly regulated industry; proficiency in the Bank's policies and procedures and adherence to all applicable laws, rules, and regulations is required.
• Completion of all assigned compliance training in a timely manner.
• Professional demeanor in appearance, interpersonal relations, work ethic, and attitude.
• Clear, concise, effective written and oral communication skills to express thoughts, ideas, and concepts collaboratively and in a solutions-oriented manner.
• Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments, and vendors.
• Demonstrated ability to manage multiple priorities and delegate effectively to meet critical deadlines under difficult time restraints.
• Strong organizational and prioritization skills.
• Ability to multitask and work under pressure.
• Must be able to manage multiple projects simultaneously and work independently.
• Team player with a positive outlook and demonstrated leadership ability and skills.
• Excellent analytical and decision-making skills.
• Demonstrated proficiency in basic computer applications such as Microsoft Office and ability to learn various applications.
• Ability to learn various Banking Software programs.

Qualifications

• Bachelor's Degree preferred; or equivalent combination of education and/or experience.
• Minimum of five years of banking experience, preferably in operations.
• Minimum of two years of experience in a supervisory or leadership role.

Pay

The wage range for the Loan Quality Manager position is $70,000 - $75,000 annually.

Benefits

• 22 days of PTO (Paid Time Off) and 5 days of STD (Short Term Disability).
• 11 annual paid holidays and 1 annual float holiday.
• Medical, dental, and vision insurance.
• Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan.
• Group Life and Long Term Disability insurance.
• Optional Life insurance and access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability, and Critical Illness policies.
• 401(k) with employee match.
• Other ancillary benefit products.