Loan Quality Manager - Operations Shared Services

Essential Duties And Responsibilities

• Measures key performance indicators and oversees metric reports to identify opportunities for improvement.
• Leads the team as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.
• Contributes to a business plan, strategic initiative execution and monitoring associated expenses.
• Assists in monitoring and preparing reporting on key performance indicators, including reporting to the board.
• Accountable for their team budget and manages overall performance to budget.
• Manages a team of employees performing loan account review for both consumer and commercial loans and reviews of loan maintenance.
• Selects team members, employee engagement, team dynamics, coaching, development, performance management and managing talent across the team, including compensation.
• Covers personal development plans and provides opportunities for growth within the organization.
• Oversees training and guidance to all teams with respect to understanding, processing and managing the workload.
• Oversees all activities to ensure timely and appropriate processing of accurate documentation review for loans, exception tracking, and maintenance reviews.
• Responds to audits and regulatory findings and is responsible for implementing remediation plans.
• Guides the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency.
• Collaborates with key leaders and stakeholders and guides change for scalability and automation.
• Fosters strong relationships with key leaders and stakeholders across the bank to ensure collaboration and effective communication with other teams.
• Attends and travels for leadership meetings and partnership engagements with other business lines of the bank.
• Maintains policies, SOX control documentation, risk assessments and other controls around all assigned areas.
• Responds to and resolves complex issues within the areas of responsibility.
• Oversees the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement.
• Accounts for the repository of procedures, processes, job aids and other critical information for functional areas.
• Drives the effective use of technology within functional areas.
• Oversees all areas to defined customer service level expectations and key vendor processing timelines.
• Collaborates with business areas on new initiatives, processes or products and is accountable for the implementation within functional areas.

Other Requirements

• Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.
• You will also be expected to complete all assigned compliance training in a timely manner.
• Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
• Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
• Able to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors.
• Demonstrated ability to manage multiple priorities and delegate effectively to meet critical deadlines under difficult time restraints.
• Strong organizational and prioritization skills.
• Able to multitask and work under pressure.
• Must be able to manage multiple projects simultaneously and work independently.
• Team player with a positive outlook.
• Demonstrated leadership ability and skills.
• Excellent analytical and decision-making skills.
• Demonstrated proficiency in basic computer applications such as Microsoft Office and ability to learn various applications.
• Ability to learn various Banking Software programs.