Loan Quality Control Specialist

About the role

Our Mission: To provide unwavering commitment to excellence in all we do for employees, members and the community we serve. Overview Of The Role: The Loan Quality Control Specialist ensures the accuracy, compliance, and integrity of all loans booked by the Credit Union. This role is responsible for conducting post-closing reviews of consumer, mortgage, and commercial loan files to verify adherence to internal policies, and regulatory requirements. The Specialist serves as a key quality checkpoint to minimize risk, maintain data integrity, and support continuous improvement in lending operations.

Responsibilities

• Conduct detailed post-closing reviews of all booked loan files for completeness, accuracy, and compliance with Credit Union policies and applicable regulations.
• Verify documentation accuracy, including income verification, collateral valuation, underwriting decisions, and loan terms.
• Identify, document, and communicate deficiencies or inconsistencies to appropriate staff and management.
• Track and report trends, recurring issues, and root causes to assist with process improvement and staff training.
• Ensure that data in the core and loan origination systems matches supporting documentation.
• Prepare and maintain quality control reports and monthly summaries of findings.
• Collaborate with underwriting, member services and processing teams to resolve discrepancies or policy violations.
• Participate in audits, examinations, and compliance reviews by providing documentation and explanations as needed.
• Stay current on lending regulations and internal policy and procedural updates.
• Recommend procedural enhancements to strengthen loan quality and compliance.
• Perform other duties as requested to support overall