Quality Control Specialist (Lending)

About the role

Reports directly to the Director of Quality Control. This role includes scheduling, typing/word processing, filing and other duties as required. Location: Main Branch 1500 NW 107th Ave, Sweetwater, FL, 33172.

Responsibilities

• Photocopying, scanning and binding paperwork
• Answer incoming phone calls/route to appropriate personnel
• Conduct research and prepare statistical and market reports to assist Senior Management in the development of budget plans
• Assist in the preparation and distribution of various reports and updates on Legislative and or Regulatory changes in the Lending Industry
• Work in tandem with various 3rd party vendors, members and employees in various departments
• Generate documents as related to the department
• File maintenance
• Coordinate purchasing of supplies (work closely with other lending areas)
• Perform task and special assignments
• Monitor daily loan maintenance reports and report variances to Management
• Audit Indirect lending files to ensure compliance and adherence to policy
• Complete detailed reviews on all Consumer and Indirect Lending Loans to validate the documentation accuracy, collateral integrity and underwriting.
• Regularly communicate and follow up with lending staff and management regarding missing files, QC issues & Lien recording issues and document findings.
• Preparation and maintenance of various reports
• Process Letter of Guarantees for request received from insurance companies
• Process payoff checks received
• Work with Title Companies to complete titling, perfecting liens, release of liens & out of state transfer requests
• Process Draft payments received from dealers via cashier’s checks or ACH
• Work in Tandem with D.A.D to Indirect Lending to multiple parts of the funding process
• Assist in accurately archiving files electronically
• Mail Processing and Distribution
• Process Payoff Requests from Dealers
• Order Department Supplies
• Review & Process Adverse Action Letters for dissemination to members
• LP Certificate Retrieval
• Post, track reconcile Lenders Protection transactions, provide monthly report for management. In addition to process payment to 3rd party vendor
• Review of New Member Account Cards
• Cross trained with Quality Control Specialist (Deposit Ops) to assist as needed
• Additional responsibilities and duties as required

Qualifications & Requirements

• High School graduate or equivalent.
• At least one year related experience in a clerical support role.
• Excellent verbal and written communication skills
• Must possess exemplary organizational skills.
• Must be self-motivated, flexible, detail oriented; able to handle multiple projects and tasks
• Knowledge of PC applications, including but not limited to Microsoft Office (Excel, Word, Outlook)
• Complete understanding of the Credit Union’s products, services, policies and procedures (specifically new accounts), account structure, account ownership rules and basic teller work processing.

Pay

Salary starting $22.60