Quality Control Specialist

About the role

Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees. Full-Time benefits of a Quality Control Specialist at Tessera include:

• Medical, Dental, Vision
• 401(k) retirement plan
• Life & Short-Term Disability Insurance
• Flexible Spending Accounts for both medical and dependent care
• 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave
• Potential shared earning bonus
• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
• Professional development, certifications, and training opportunities
• Verizon wireless discount
• Employee Assistance Program (EAP), and an engaging wellness program
• Public Service Loan Forgiveness eligibility for full-time employees

Typical Duties Include But Are Not Limited To

• Aid in developing, implementing, and monitoring quality control programs to ensure compliance with contractual, safety, and quality requirements.
• Perform independent inspections of service orders, completed work, and associated documentation, including scheduled, unscheduled, and random QA/QC reviews, to verify adherence to established standards.
• Review work orders, maintenance documentation, historical data, and inspection records to identify trends, recurring deficiencies, and opportunities for improvement.
• Maintain and ensure accuracy of all quality records, including inspection results, reports, and performance data within designated systems (e.g., Smartsheet, SharePoint or other document control systems).
• Prepare and submit required daily, weekly, and monthly reports to Quality Control leadership and operational management, ensuring clarity, accuracy, and completeness.
• Conduct inspections to ensure compliance with safety, environmental, SOP, and ISO standards; support and participate in internal and external audits as required.
• Review contracts regularly to remain current on performance standards, specifications, and any modifications to service requirements.
• Collaborate with the Production Control Manager, Assistant Production Control Manager, and Liaisons to ensure alignment between quality standards and service order execution.
• Engage with customers during inspections, including soliciting feedback and surveys, while maintaining professional, courteous, and timely communication.
• Establish and maintain effective working relationships with customers, employees, and management to promote quality awareness and operational effectiveness.
• Utilize computer systems and software applications for data entry, tracking, analysis, and reporting functions.
• Travel to on-site and off-site locations as required to perform inspections independently or as part of a team.
• Participate in cross-training, training initiatives, and quality-related meetings to support operational readiness and continuous improvement.
• Maintain professionalism in appearance and conduct at all times.

Qualifications

• Three (3) years of quality control experience required.
• First Aid/CPR certification preferred.
• Must have a strong facilities maintenance background.
• Must be familiar with a military environment.
• Must be able to respond to customer inquiries in an efficient and timely manner.

Physical Requirements

• Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance.
• The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis.
• Must be able to lift and/or move up to 50 pounds.
• May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.
• Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.
• Must have the perseverance to work effectively under pressure for extended periods of time.