Loan Processor – Originations

As a key part of The Fay Group, Genstone Financial specializes in providing smart, accessible loan solutions for both homeowners and real estate investors. Whether you're purchasing your first home, leveraging your equity, or expanding your investment portfolio, our experienced team is here to guide you every step of the way. We offer a comprehensive suite of loan products designed to meet the diverse needs of today’s borrowers. For real estate investors, Genstone Financial provides specialized lending solutions that support growth and profitability. The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary companies – Fay Financial and Genstone Holdings. Since its founding in 2008, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,300+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services.

About the role

Reporting to Originations Leadership, this position is responsible for the timely and accurate processing of non-QM and investor loans originated by the Loan Officers. From application to pre-closing, this role manages the collection, verification, and organization of all necessary borrower and property documentation. This role orders appraisals, completes title work, verifies borrower income and employment, ensures valid homeowners insurance, and conducts fraud reviews and compliance checks. This position is responsible for the accurate entry and verification of loan data within the Loan Origination System (LOS), confirming that each loan meets internal, investor, and regulatory guidelines. Additionally, this role acts as a primary point of contact for borrowers and third-party vendors throughout the loan process.

Responsibilities

• Process non-QM and investor loans from application to pre-closing
• Manage collection, verification, and organization of borrower and property documentation
• Order appraisals and complete title work
• Verify borrower income, employment, and homeowners insurance
• Conduct fraud reviews and compliance checks
• Enter and verify loan data in the Loan Origination System (LOS)
• Ensure loans meet internal, investor, and regulatory guidelines
• Serve as primary point of contact for borrowers and third-party vendors

Requirements

• High School Diploma/GED required
• 3+ years’ experience in loan processing within the residential mortgage industry
• 1+ years’ experience in a high-volume processing environment, with a demonstrated ability to fund 25+ loans per month
• Strong knowledge of Fannie Mae, Freddie Mac, FHA, and VA loan products and guidelines
• In-depth understanding of RESPA, TIL, and TRID regulations and disclosure requirements (GFE, LE, CD)
• Familiarity with Automated Underwriting Systems (AUS), such as Desktop Underwriter (DU) and Loan Prospector (LP)
• Demonstrable proficiency with Encompass (LOS)
• Solid skills and experience in MS Word, Excel, and Outlook
• Strong verbal and written communication skills
• Ability to review and interpret personal and business tax returns
• Strong interpersonal and analytical skills
• Solid decision-making abilities coupled with sound judgment
• Strong time management skills and ability to prioritize numerous tasks
• Client-focused with strong execution skills and results orientation
• High-level of precision with attention to detail and consistency
• Flexible, open to change, and ability to learn new things quickly
• Ability to work in a collaborative environment and provide guidance for working groups

Benefits

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Pay

The hourly range for this position is between $26.00 to $32.00 hourly. This position is eligible for an additional monthly incentive.