Loan Processor

Key Responsibilities

• Collect and review borrower documents, including income verification, credit reports, and property information, to ensure completeness and accuracy.
• Process loan files in compliance with company policies, regulatory guidelines, and investor requirements.
• Communicate with customers to request additional documents or information, provide status updates, and address inquiries throughout the loan process.
• Work closely with Loan Originators and Underwriters to resolve issues, address conditions, and clear loan file for approval.
• Maintain detailed and organized loan files, ensuring all documentation is properly documented and stored.
• Verify data accuracy in loan origination system and other relevant software platforms.
• Cook up with third-party vendors, such as appraisers and title companies, to facilitate loan transactions.
• Adhere to established timelines and service level agreements to meet closing deadlines.
• Provide exceptional customer service, ensuring a positive experience for borrowers throughout the loan process.

Minimum Qualifications

• A high school diploma or equivalent is mandatory; a college degree in finance or banking is preferred.
• Previous experience of 2-3 years in a professional office setting is required, ideally in an administrative or mortgage assistant role.
• An understanding of various loan products, including conventional loans, FHA, VA, adjustable/fixed-rate mortgages, etc., is essential.
• A highly driven and goal-oriented individual with exceptional customer service and communication capabilities.
• Comfortable working in a dynamic, fast-paced environment.
• Skilled in managing a loan pipeline and associated tasks to meet designated turn times effectively.
• Proficient in Microsoft Office suite; capable of swiftly acquiring proficiency in the company’s proprietary mortgage software products.

Physical Demands

• Capable of safely and proficiently performing essential job functions as per ADA, FMLA, and other relevant standards, meeting productivity criteria.
• Maintain consistent, punctual attendance in compliance with ADA, FMLA, and other regulations.
• Clear and articulate communication skills on the telephone.
• Ability to sit at a workstation for extended periods.
• Proficient in physical typing.