Loan Operations Unit Manager

Responsibilities

• Support Senior Managers to develop and execute operational strategies that support the Bank’s growth objectives, client service standards, and risk management framework.
• Support operational improvement, automation, and transformation initiatives to enhance efficiency, scalability, accuracy, and client experience.
• Identify opportunities to streamline workflows, reduce risk, and improve productivity through process redesign and technology solutions.
• Partner with business, credit, risk, finance, and technology stakeholders to support new lending products and strategic projects.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Economics, or a related field, or equivalent combination of education and relevant experience.
• Proven experience leading operational change management, process improvement, and business transformation initiatives.
• Demonstrated ability to establish, monitor, and improve KPIs, KRIs, SLAs, quality measures, and productivity standards.
• Experience managing cross-functional initiatives and collaborating with business, risk, compliance, technology, and finance partners.
• Strong data analysis and reporting skills with the ability to translate operational data into actionable business insights.
• Experience with commercial loan platforms such as LaserPro, FIS-IBS Insight, Synergy, or similar systems preferred.
• Proficient in Microsoft Office applications with advanced Excel skills required.
• Experience with Power BI, reporting tools, and dashboard development preferred.