Manager, Loan Operations

Responsibilities

• Lead and develop loan servicing team, including training, performance management, staffing, and fostering continuous improvement.
• Direct daily servicing operations for complex loan types (C&I, CRE, participations, syndications), covering booking, funding, payments, draw requests, payoffs, and account maintenance.
• Ensure compliance with federal/state regulations, internal policies, and controls; serve as liaison for audits and regulatory reviews.
• Analyze workflows and implement process improvements or automation initiatives to enhance efficiency and accuracy.
• Act as primary liaison with lenders, relationship managers, participating banks, and borrowers to resolve complex, time-sensitive issues.
• Oversee reporting and data integrity, including management, board, investor, and regulatory reports, tax forms, and collateral documentation.
• Support audits and quality control reviews.

Requirements

• Strong leadership skills to set standards for subordinates, resolve problems, support change and increase productivity.
• Strong understanding of commercial lending products, loan documentation and industry software.
• Extensive attention to detail with a focus on identifying discrepancies, ensuring data integrity, and maintaining compliance with internal policies.
• Extensive knowledge of bank regulatory requirements.
• Proficient PC skills including Microsoft Word and Excel.
• Effective communication and organizational skills.
• Ability to prioritize daily work assignments while working in a demanding environment is required.
• Ability to meet deadlines defined by Bank and regulators.