Loan Servicing Unit Manager

Responsibilities

• Direct management of the loan operations team(s) including hiring, coaching, training, setting performance requirements and goals, developing and delivering scorecards results, metrics, key-man succession plans, and conducting performance reviews.
• Ensure that Loan Operations complies with all federal, state, local laws and internal Bank policies.
• Implement necessary changes within the Loan Servicing Unit to comply with any new or changed laws.
• Perform periodic review of all processes including third-party vendor processing and audit of their process.
• Respond to internal and external audit requests and findings and work to remediate any identified non-compliant processes or areas of concern.
• Process and manage Loan Purchase and Sold Activity. This includes working directly with the Treasury Dept., Accounting, Leverage Lending, Syndication and other lines of business.
• Evaluate business processes and make necessary changes to daily procedures and process controls as appropriate.
• Collaborate with other business units to reach desired results on Service Level and Productivity KPI.
• Provide updates and training to staff on new and upcoming regulation changes and process improvements including documented procedures.
• Create Management reports as requested.
• May provide User Acceptance Testing on the loan System based on new products and/or processes.
• Work on special projects as assigned by Manager related to Data Accuracy and accurate compliance requirements.

Qualifications

• Bachelor Degree in Finance, Accounting, Business Administration, or Economics.
• Minimum 7 years of experience in the loan servicing industry.
• Minimum 5 years management experience.
• Strong knowledge of rules, regulations and compliance requirements concerning loan servicing specific to the areas of oversight.
• Strong customer service skills required.
• Excellent verbal and written communication skills.
• Effective leader with strong project management skills.
• Firm understanding of current best practices in the Loan Servicing Industry.
• FIS, BlackKnight, Synergy, Cash system knowledge preferred.
• Proficient in Microsoft Office with advanced Excel skills required.