Loan Operations SBG Loan Closing Team Lead

About the role

The Loan Operations SBG Loan Closing Team Lead serves as the lead employee within the Small Business Loan Closing function, combining advanced technical expertise with day-to-day team leadership responsibilities. This position performs the most complex loan closing activities while coordinating workflow, monitoring production and quality standards, and providing guidance, training, and coaching to team members. The Team Lead serves as the primary operational resource for the team, assists management with employee development and department initiatives, and helps ensure consistent application of procedures, service standards, and risk controls across the Small Business Loan Closing function.

Responsibilities

• Coordinate daily workflow and work assignments to support service-level expectations, operational efficiency, and balanced workloads across the team.
• Monitor production volumes, pipeline status, turnaround times, and workload distribution and communicate resource needs or concerns to management.
• Serve as the first point of escalation for routine operational, workflow, and customer service issues.
• Provide day-to-day guidance and support to Loan Closing Specialists regarding procedures, system functionality, documentation requirements, and exception handling.
• Facilitate team communication by sharing operational updates, procedural changes, and departmental priorities.
• Reinforce adherence to department procedures, service standards, and quality expectations.
• Provide onboarding support and ongoing training for new and existing team members.
• Assist management in identifying employee development opportunities and addressing training needs.
• Conduct quality reviews of completed work and provide coaching and feedback to promote accuracy and consistency.
• Monitor quality trends and identify recurring issues, recommending corrective actions and training opportunities.
• Assist with maintaining procedures, job aids, reference materials, and training documentation.
• Support the development of a collaborative, accountable, and customer-focused team environment.
• Approve employee timecards, schedules, and vacation requests in accordance with department guidelines.
• Provide performance feedback and participate in employee performance evaluations.
• Assist with interviewing, onboarding, and selection activities for new hires.
• Document employee coaching discussions and performance observations for management review.
• Support implementation of performance improvement plans, corrective actions, and recognition programs under the direction of management.
• Provide leadership coverage during temporary manager absences.
• Monitor workflow efficiency and recommend process improvements that enhance productivity, quality, accuracy, and customer service.
• Identify operational risks, control gaps, or recurring issues and communicate findings to management.
• Support implementation of process enhancements, procedural updates, system changes, and department initiatives.
• Participate in testing, training, and rollout activities associated with new systems, products, and workflow changes.
• Prepare and distribute periodic production, quality, and service-level reports for management review.
• Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences.