Loan Processor Team Lead

About the role

D.R. Horton, Inc., the largest homebuilder in the U.S., is seeking a Loan Processor Team Lead for their Financial Services Regional Department. The right candidate will assist the Regional Processing Manager by handling weekly pipeline calls with branch managers, fielding questions from loan processors, and acting as the point of contact for assigned branches. In the Regional Processing Manager’s absence, the Team Lead will assign incoming files.

Responsibilities

• Monitor and train team on customer service to maintain company-published exceed score goals.
• Mentor new loan processors.
• Monitor and train team to maintain a QC score of 1.00 and an average of 2.00 or fewer suspense items.
• Ensure processors maintain a Timeline Exception rate below 15%.
• Oversee daily management of the aged loans report.
• Manage BFA goals for the upcoming month.
• Manage timely pre-draw of loans in the pipeline.
• Provide support for the Regional Processing Manager when unavailable.
• Assist loan processors with questions and issues on guidelines and loan files.
• Assist the Regional Processing Manager in identifying training needs.
• Conduct daily pipeline management, including monitoring reports such as Projected to Close, Timeline Exception, and Loan Approval Conditions.
• Conduct in-depth pipeline reviews with loan processors as needed (weekly or monthly).
• Conduct all business in a professional and ethical manner to serve customers and increase company goodwill and profit.
• Travel overnight as required.

Supervisory Responsibilities

• Directly manage two or more employees in the Branch Department.
• Carry out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing, hiring, training, planning, assigning, and directing work.
• Appraise performance, reward and discipline employees, and address complaints and resolve problems.

Qualifications

• Bachelor’s degree (B.A.) from a four-year college or university.
• One to two years of related experience and/or training.
• Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or via DRH applications.
• Proficiency with MS Office and email.

Preferred Qualifications

• Strong communication skills.
• Attention to detail.

Benefits

• Medical, Dental, and Vision coverage.
• 401(K) retirement plan.
• Employee Stock Purchase Plan.
• Flexible Spending Accounts.
• Life and Disability Insurance.
• Vacation, Sick, Personal Time, and Company Holidays.
• Multiple voluntary and company-provided benefits.