Loan Operations Representative

Primary Responsibilities

• Handles a variety of inquiries via phone and email
• Provides quality customer service by adhering to established customer service standards
• Adheres to defined procedures when handling complaints
• Servicing loans from open to close
• Makes payments to private mortgage insurance (PMI) companies and reviews loans with PMI
• Makes recommendations for cancellation of coverage as appropriate
• Performs periodic reviews of loan collateral to ensure applicable holds are in place
• Tracks motor vehicle titles, UCCs and recorded mortgages to ensure liens are perfected
• Performs related core system maintenance
• Reviews loan billing statements and notices as appropriate
• Aids in the quality control review of imaged loan documents as needed

Job Requirements

• A minimum of 2 years of related experience and/or training, or equivalent combination of education and experience
• Proven strong customer service and communication skills, both verbal and written
• Strong personal computer skills, including working knowledge of Microsoft Office products
• Working knowledge of related loan regulations preferred
• Must possess analytical thought process for problem solving

Qualifications

We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!

Skills

We are dedicated to providing challenging and rewarding career opportunities for our employees across the state.

Benefits

The successful candidate will receive a competitive salary along with a comprehensive benefit package including medical, dental, vision, 401K (with Company match), paid time off, tuition reimbursement, professional development and the opportunity to work with a great team!