Loan Operations Manager

Oversees overall loan operations management. Provides guidance and support to loan support team. Communicates with bank teams to promote efficient and correct workflow and establish positive working relationships across the organization. Works closely with President and credit analysts on all loan department issues.

Key Organizational Relationships

• Reports to President/CEO
• Direct reports: Loan Processors
• Works closely with lenders, credit analysts, bank departments, customers, and clients

Responsibilities

• Manages, trains, and coaches loan support team
• Resolves issues and serves as point of contact for the team and management
• Coordinates and directs team job tasks and responsibilities to ensure efficient performance with timeliness and accuracy
• Conducts employee annual performance reviews for those directly supervised and approves work hours and PTO
• Ensures excellent loan customer service at all levels; manages any complaints or issues
• Manages and resolves day-to-day issues specific to areas of expertise
• Prepares and distributes weekly past due lists and new loan lists for Bank Loan Committee; prepares officer reports tracking volume, past due percentages, and fee income per officer
• Serves as primary point of contact for preparing all monthly loan discount meeting reports for Board meetings; attends meetings for input
• Communicates quarterly with FHLB on pledged loans
• Manages annual process of all tax forms required to be sent to borrowers (e.g., 1099C, 1099A, 1098)
• Substantially involved in the completion of monthly, quarterly, and annual ACL reporting
• Prepares Board Reports including past due loans, participation loans, new loans, renewed loans, portfolio concentrations, and watch lists
• Serves as primary point of contact for accountants, auditors, and examiners for all loan department-related information requests
• Primary point of contact for loan-related items with core provider FIS
• Processes charge-offs, non-accruals, and credit bureau disputes
• Annually communicates with President on possible loan policy revisions and updates loan policy for board approval
• Primary contact for Loan documentation software “Laser Pro” for updates, troubleshooting, and modifications
• Primary contact for credit bureau agencies, Prosign, and Moody’s Analytics
• Serves on Ohnward Technology Task Force committee and other committees as needed to represent MSB loan department
• Performs other duties as assigned

Requirements

• Ability to apply critical reasoning and decision-making
• Strong ethical conduct and sound judgment
• Attention to detail
• Excellent math and basic accounting skills
• Experience with FIS
• Strong skills in loan documentation
• Ability to work in a fast-paced environment
• Effective interaction with customers and staff to resolve problems
• Strong working knowledge of bank regulations
• Good written and oral communication skills
• Familiarity with computers and banking applications/software
• Solid understanding of lending products and practices
• Excellent communication and interpersonal skills

Qualifications

Bachelor’s Degree in Business Administration, Accounting, Finance, or related field; 5-7 years’ experience and/or training; or equivalent combination of education and experience.

Benefits

• Stakeholder Bonus
• Health Insurance
• Dental Insurance
• Retirement Plan (401k) – 3% Safe Harbor Contribution + Discretionary Contribution
• 10 Observed Holidays
• PTO
• Group Term Life provided
• Short Term Disability – 100% provided by company
• Long Term Disability
• Maternity/Paternity Leave – 100% of pay
• Community Involvement
• Pay-It-Ohnward – Company Giving Program
• Grilling for Charity – Community Donations
• Thank God It’s Monday (TGIM) Company Event