Loan Operations Manager

Key Responsibilities

• Lead day-to-day direct and indirect lending operations, underwriting support, workflow management, quality control, and issue resolution.
• Serve as a senior underwriter with approval authority across consumer, mortgage/home equity, direct, and indirect loan products.
• Coach, mentor, and develop Loan Officers and lending staff through ongoing training, performance management, and career development.
• Partner with executive leadership to develop lending programs, improve processes, and drive strategic initiatives.
• Monitor loan portfolio quality, underwriting decisions, production trends, and sales performance.
• Analyze lending metrics and prepare monthly reports using Excel.
• Collaborate with Operations and Marketing on product promotions and member growth initiatives.
• Ensure compliance with all lending regulations, policies, and procedures.
• Resolve escalated member and lending issues while maintaining exceptional service standards.

Qualifications

• Bachelor's degree preferred.
• 5+ years of lending experience including consumer, mortgage/home equity, direct and indirect lending.
• 2+ years of leadership or supervisory experience.
• Strong underwriting, loan operations, and portfolio management experience.
• Prioritization of coaching teams, improving performance, and driving cross-selling initiatives.
• Advanced Excel skills and strong Microsoft Office proficiency.
• NMLS eligibility required.