Loan Operations - Director

About the role

This position can be located in Kansas City, MO. It starts with our culture... Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions. That's the basics of Relationships. Fairness. Simplicity®.

Responsibilities

• Provide strategic leadership and oversight for a centralized Loan Operations Department, which includes Loan Documentation, Quality Assurance, Construction Draws, Loan Accounting/Servicing, Loss Share, Imaging, and Post Closing.
• Develop and implement policies, processes, and resources to ensure operational excellence, regulatory compliance, and risk management across all lending products.
• Lead and manage the Loan Operations team, including performance evaluations, organizational structure, and resource planning.
• Oversee all aspects of loan operations, including documentation, quality assurance, construction draws, loan servicing, quality assurance, and compliance.
• Collaborate with Relationship Managers, Legal Counsel, Compliance Officers, Internal Auditors, and Regulatory Agencies to ensure positive outcomes.
• Drive process improvement and technology integration, including AI implementation to enhance efficiency and accuracy.
• Prepare annual budgets, recommend salary adjustments, and maintain organizational charts.
• Manage integration of acquired banks into centralized operations, ensuring smooth transitions and adherence to standards.
• Partner with Enterprise Technology and vendors to optimize systems and vendor relationships.
• Maintain compliance with all applicable regulations, including BSA and OFAC requirements.
• Provide leadership in risk management, policy/procedural development, and quality control initiatives.

Requirements

• Minimum Requirements: Bachelor’s degree in business administration, Accounting, Auditor or equivalent combination of education and related work experience. 15+ years of relevant job experience in risk-related field, bank regulatory agency or consulting. 10+ years of previous supervisory or management experience.

Desired Skills

• Master’s degree in business administration, Accounting, Auditor or equivalent combination of education and related work experience. 20+ years of relevant job experience in risk-related field, bank regulatory agency or consulting.

Skills and Abilities

Below is a general list of desired skills and abilities; this is not an exhaustive list. Strong judgment and decision-making ability. Exceptional project management and multitasking skills. Excellent verbal, written, and interpersonal communication. Advanced analytical skills and attention to detail. In-depth knowledge of banking regulations and loan processes. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

Work Environment

We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly, and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following:

• We are committed to our core value of meritocracy and supporting our associates in growing within their role.
• Office setting with traditional hours.
• When completing certain tasks, an associate may need to be able to grasp, push, pull, lift, bend, raise and hold hands and arms overhead.
• An associate must be able to work overtime to the extent necessary.
• Must be able to travel – estimated 10% - 25% of the time.

Benefits

• Benefits In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks.

Pay

Commensurate with experience.

Schedule

Traditional hours.