Director Lending Operations

Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin, bringing together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. The culture promotes meaningful work and professional development, with a flexible, hybrid work environment and excellent benefits.

About the role

Provides leadership to the Client Service team who is responsible for delivering high quality client service to support the effective delivery of credit and financial products and services to current and prospective clients. You will directly and indirectly manage all team members within the assigned areas of responsibility and assists in the establishment and development of policies, procedures and guidelines to ensure Compeer provides strong client relationships that follow Compliance and FCA regulations.

Responsibilities

• Communicates business expectations and goals and is responsible for team's results.
• Aids in establishing and developing guidelines to ensure the team provides a consistent quality level of service, which is timely, thorough and responsive to all clients. Client service includes face to face interactions, on-farm service as needed, telephone communications, and written correspondence.
• Selects, develops, motivates, coaches, evaluates, trains and rewards department team leaders.
• Promotes a positive work environment that leverages the talents and abilities of team members in achieving organizational and team goals.
• Assesses talent and determines the division of responsibilities and how the teams should be organized. Monitors work capacity among the teams.
• Determines and effectively communicates performance standards and development plans and assesses performance against standards.
• Provides direct leadership to Client Service Team Leaders. Visits local offices at least twice per year.
• Organizes and facilitates team meetings and calls.
• Champions the brand; serves as a role-model for the vision, mission and values of the organization. Supports Compeer's strategic imperatives.
• Assists leadership in defining the Client Service team's strategic direction, goals and client services.
• Keeps abreast of industry best practices. Identifies and executes efficient and effective practices that enhance the team's value.
• Collaborates with team members throughout the organization, Risk Management, Compliance and Business Technology to develop, maintain and improve loan systems, technology, policies, processes and procedures.
• Collaborates with team leaders supported by the Client Service team to ensure a consistent quality level of service is provided.
• Represents the Client Service team when resource allocations or procedural changes are needed.
• Follows up