Loan Operations Assistant

At The Bank of Missouri, we are passionate about caring for people and communities, and we offer competitive benefits including:

• Competitive Salary
• Personal paid time off, as eligible and paid holidays
• 401K and Employee Stock Option Plan, as eligible
• Generous medical, dental, vision, life and disability insurance
• Fitness reimbursement
• Learning, development and growth opportunities

About the role

As a Loan Operations Assistant, you will:

• Maintain educational and professional expertise by completing relevant on-line or in-house training, and/or through attendance at job-related seminars, conferences, and workshops.
• Maintain confidentiality of customer account information.
• Follow established policies and procedures in responding to inquiries and requests.
• Ensure the necessary actions/corrections are made to accounts to resolve Credit Bureau disputes, complaints, and inquiries.
• In a timely manner, review all new loans, modifications, and change-in-terms agreements to ensure documentation was prepared as instructed and that accurate information is reflected in the loan customer information system.
• Carefully review all variable rate loan information and review dates to ensure system data matches documentation.
• Carefully review all escrow input for correct coding and payment information, and compare insurance and tax disclosure information with system.
• Review system coding on all lines of credit and other loans.
• Process paid loans by checking and releasing collateral as appropriate, reporting accurate information to credit bureaus, and returning paid documents to customer within established time frame.
• Determine and distribute any documents that will need to be corrected or re-imaged.
• Document all errors found on new loan edits; copy for processors as necessary and report errors to appropriate supervisors as directed.
• Log errors found on Documents and New Loan Edit report by processor; periodically send to processors and supervisor to address corrections; review corrections that have been made to ensure accuracy; update log to indicate that error is corrected.
• Place exceptions for missing signatures, missing documents, documents needing correction, and approval requirements.
• Keep log of all exceptions that have been placed and track which items are still outstanding.
• Receive exception items from loan officers and loan administrative assistants. When necessary, clear the exception and image into Synergy.
• File extensions of UCC when applicable.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A high school diploma or equivalent (GED)

The Bank of Missouri is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact us or call toll-free 888-547-6541.