Loan Operation Rep I

About the role

Prime Hires is seeking a skilled Loan Operation Rep I Platforms to join our client in support of an existing vacancy. Contract Period: 6 months with potential to extend or convert. Location: Greenville, SC; Jacksonville, FL. Location Type: Hybrid; 4 days on site.

Job Responsibilities

• Performs highly complex or non-routine administrative tasks exercising significant judgment and discretion in the performance of duties usually in support of a single unit or team within Loan Operations.
• Tasks are performed independently with limited supervision and review.
• Tasks may include research, processing incoming mail, Customer service and contact, and external agency contact.
• Provides information and procedural knowledge for less experienced staff.
• Performs research on suspicious items and reports findings to appropriate resource to help prevent fraudulent activities.
• Makes entries in general ledger related to paperwork and information processed.
• Approves and reviews general ledger entries and/or invoices for accuracy and completeness.
• Provides input and assistance to management in developing and maintaining budget.
• Identifies, audits, investigates, and rectifies departmental discrepancies.
• Reviews work and provide information and procedural knowledge to less experienced staff.
• Provides the primary leadership of a unit or team within Loan Operations including input to performance management, coaching, and guidance to team members.
• Responds to the most complex inquiries and issues from Customers and internal units.
• Research information to provide responses and resolution.
• Contacts Customers to explain items affecting their accounts.
• Follows up with branches and other units to resolve discrepancies and Customer issues.

Experience & Qualification Requirements

• 2 years of experience in Loan Processing and policies.
• Experience with Blue Zone/Fidelity and CMOD.
• Proven computer literacy and proficiency in common PC applications - Microsoft 365.
• Team building skills.
• Interpersonal skills.
• Analytical and strong administrative skills.
• Attention to detail and prioritization skills.
• Research skills.
• Quality Assurance experience.

Pay & Schedule

• Pay Rate: $23 per hour
• Business Hours: Monday-Friday, 8:30 AM - 5:00 PM