Loan Officer Support

Responsibilities

• Handles loan volume as directed by each loan officer in a timely and efficient manner, while obtaining working knowledge of Company products as well as private and Government insured mortgage guidelines.
• Schedules appointments with potential customers for the loan officer(s).
• Interacts and interfaces with all parties involved in each individual loan transaction from application to closing.
• May assist loan officer in collecting additional documents and promptly communicating loan status to all interested parties.
• Obtains remaining or uncollected loan documentation after closing.
• Stays abreast of changes in rules and regulations pertaining to private and government insured mortgages.
• Maintains a professional image and adheres to standards consistent with company policies and procedures.
• Maintains customer service standards as outlined by management.

Qualifications

• High school diploma or equivalent.
• One to two years of sales or mortgage banking experience in loan processing, preferred.
• Ability to interact with regional, and corporate departments, as well as realtors, sales agents, builders, appraisers, etc.
• Excellent and effective communication skills, both verbal and written.
• An ability to quickly assess and process large amounts of information, and must be able to use designated technology.
• Must continue to expand knowledge of issues influencing the industry and the organization.
• Must be organized and detail-oriented and possess ability to prioritize work load based on loan volume.
• Must be available to work all regularly scheduled hours; arriving at scheduled reporting time and at the prescribed time after any breaks or lunch periods.
• Must be willing to work overtime, as required.
• Must be proficient in required origination technology and use of other office equipment.
• Must maintain confidentiality of borrower and/or company information.
• Valid driver’s license and current automobile liability insurance, if driving is required for business purposes.