Loan Administration Support Officer

Responsibilities

• Provides coaching and mentoring to the Loan Administration Team to deliver excellent customer service to external and internal customers.
• Develops and conducts training programs, written procedures, and service level standards for Loan Administration team including but not limited to loan processing, credit administration, policy, compliance, and customer service.
• Maintains training requirements for the Loan Administration Team.
• Fosters a streamlined loan process, quality control, timely communication, and excellent service.
• Works with Commercial Loan Processing, Credit Administration, and Loan Servicing to fully utilize system resources including Abrigo and Director and develop efficient workflows.
• Attends Committee meetings, Roundtables, and other meetings as applicable to ensure timely dissemination of relevant updates and information back to Administration staff.
• Assists in onboarding new staff members and provides ongoing training to ensure they are well-versed in policies, procedures, and customer service.
• Monitors internal audits for needed improvements and additional training.
• Ensures audit findings have been reviewed with the Loan Officers and Loan Administration team and corrective action has been taken.
• Assists the Administration team with credit administration and quality control including address changes, exception reports, and other time-sensitive tasks.
• Monitors reports, trends, due dates, etc., to ensure timely completion of tasks.
• Conducts periodic meetings with the Lenders and Loan Administration team on current projects to ensure everyone is informed of system changes and/or applicable regulations.
• Plays an integral role in loan conversions during acquisitions including due diligence, staffing requirements, system validation, operational changes, and training of lending personnel.
• Manages the Loan Administration mentor program for new team members.
• Completes required training associated with job function.

Qualifications

• A bachelor’s degree in communication, Finance or Business Administration preferred.
• 5+ years of experience working with commercial loans required.

Skills

• Exceptional customer service by maintaining thorough knowledge of lending, policies, procedures, and regulatory requirements.
• Ability to coach, mentor, and train staff.
• Proficient in Microsoft Office products.
• Thorough understanding of loan systems and vendors.
• Ability to work with a significant amount of detailed information in an accurate, timely, and confidential manner.
• Excellent time management and organizational skills.
• Sound judgement and decision-making abilities.
• High level of interpersonal skills to interact with customers, potential customers, real estate professionals, attorneys, and other bank employees in a professional manner.

Benefits

Total Rewards: Competitive health, dental & vision coverage with HSA match
401(k) with employer match + Employee Stock Purchase Plan
Generous PTO, paid holidays & parental leave
Tuition reimbursement & performance-based bonuses