Loan Officer (Internal)

About the role

WSECU is seeking a motivated and member-focused Mortgage Loan Officer - Internal to join our Residential Lending team! In this role, you’ll partner closely with branch staff and internal teams to serve members’ home financing needs, guiding them through the mortgage process with expertise and care. You’ll manage a strong pipeline of primarily inbound opportunities, deliver timely and compliant loan solutions, and build lasting relationships that reflect WSECU’s Brand Promise. If you thrive in a collaborative, service-driven environment and enjoy turning everyday member interactions into meaningful lending solutions, this is a great opportunity to make an impact!

Responsibilities

• Originating mortgage loans by promoting and delivering WSECU’s mortgage and home equity products to members and prospective members within assigned branches
• Building strong relationships with branch staff and partners to supporting member needs and driving internal referrals
• Pricing, structuring, and disclosing loans accurately and in compliance with regulatory requirements
• Meeting or exceeding individual production and service goals
• Delivering an exceptional member experience by communicating proactively, managing expectations, and ensuring timely, high-quality loan closings
• Managing a pipeline of loans, including submitting complete and accurate loan packages and maintaining consistent follow-through
• Maintaining NMLS licensing and staying current on products, systems, and mortgage industry trends and competition
• Participating in required meetings, trainings, and Community Homeownership initiatives
• Supporting branch and team operations by participating in huddles, educating staff, covering queues as needed, and maintaining regular branch presence
• Contributing to continuous improvement by identifying opportunities to enhancing processes, tools, and member experience

Qualifications

• At least three (3) years of demonstrated mortgage loan origination experience, including familiarity with FHA/VA requirements
• College degree in business or closely related field is preferred (related experience may be substituted, year