Loan Officer (Inside Sales)

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

About the role

The Loan Officer - Reverse Inside Sales is a consumer direct loan officer who originates mortgages using the company’s leads, processes and technology. This position is under direct supervision from the sales managers and is paid hourly in addition to commission. The role provides excellent customer service with borrowers through completing the origination processing of application, loan disclosure, and review files for adherence to underwriting standards, ensuring completeness of submission to processing.

Responsibilities

• Receive and make calls based on leads using the company’s technology.
• Analyze credit report and financial scenario, determining appropriate loan product(s).
• Determine (price) a profitable loan and communicate fees to ops team.
• Obtain executed disclosures within regulations time frame.
• Resolve file problems, bottlenecks, and qualifying issues throughout production and underwriting process.
• Provide administrative support in the collection and preparation of submitting loan application with supporting documentation to processing.
• Coordinate, create, track, and distribute marketing materials.
• Manage client and referral partner databases.
• Answer customer inquiries involving rates, products, and loan application status to ensure quality customer service.
• Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients.
• Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed.
• Monitor key dates related to loan transactions and respond accordingly.
• Send loan forms, disclosures, agreements, and other supporting documentation to customers for completion and signature; manage the collection of completed documents accordingly.
• Manage assigned originator's database; tracking active loan(s) and entering data as needed.
• Maintain customer contact to ensure follow-up of loan application and answer basic inquiries.
• Perform any other reasonable duties required by Guild Mortgage Company or Managing Loan Officer.

Requirements

• High School Diploma or equivalent, required.
• Minimum two years' experience in Mortgage lending or related field.
• Active MLO licensing, required.
• NMLS certification required.

Skills

• Ability to organize and manage multiple priorities simultaneously.
• Excellent interpersonal communication skills.
• Works with a strong sense of urgency and responsiveness.
• Passionate about delivering excellence in customer service.
• Demonstrated patience and professionalism when interacting with both internal and external customers.
• Excellent verbal and written communication skills.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications.
• Commitment to company values: Customer Service, Integrity, Respect, Collaboration, Learning, and Excellence.

Physical Demands

• Work is primarily sedentary; mobility in an office setting.
• Manual dexterity to operate standard office equipment and keyboards.
• Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
• Regularly required to accurately perceive, distinguish, and interpret information received visually and through audio.
• Office environment - moderate noise, no substantial exposure to adverse environmental conditions.
• Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
• Effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
• Must be able to adhere to process protocol and apply established protocols in a timely manner.

Schedule

Work is primarily performed during the business week, Monday - Friday.

Pay

Target salary range: $17.47 - $29.12 per hour. Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Benefits

• Medical, dental, vision, life insurance, AD&D, LTD.
• 401(k) with employer match.
• Pleasant work environment and competitive compensation.