Loan Officer (Inside Sales)

About the role

Guild Mortgage Company is dedicated to serving the homeowner/buyer, providing affordable home financing with a level of professionalism and service unsurpassed in the lending industry. The Loan Officer - Reverse Inside Sales originates mortgages using the company’s leads, processes, and technology, under direct supervision from sales managers.

Responsibilities

• Receive and make calls based on leads using the company’s technology.
• Analyze credit report and financial scenario, determining appropriate loan product(s).
• Determine (price) a profitable loan and communicate fees to ops team.
• Obtain executed disclosures within regulations time frame.
• Resolve file problems, bottlenecks, and qualifying issues throughout production and underwriting process.
• Provide administrative support in the collection and preparation of submitting loan application with supporting documentation to processing.
• Coordinate, create, track, and distribute marketing materials.
• Manage client and referral partner databases.
• Answer customer inquiries involving rates, products, and loan application status to ensure quality customer service.
• Perform any other reasonable duties required by Guild Mortgage Company or Managing Loan Officer.
• Keep up to date with company-approved programs and software systems; implement and execute new systems for team and clients.
• Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed.
• Monitor key dates related to loan transactions and respond accordingly.
• Send loan forms, disclosures agreements, and other supporting documentation to customers for completion and signature; manage the collection of completed documents accordingly.
• Manage assigned originator's database; tracking active loan(s) and entering data as needed.
• Maintain customer contact to ensure follow-up of loan application and answer basic inquiries.

Qualifications

A High School Diploma or equivalent is required, along with a minimum of two years' experience in Mortgage lending or related field. An active NMLS license is also required.

Skills

• Ability to organize and manage multiple priorities simultaneously.
• Excellent interpersonal communication skills.
• Works with a strong sense of urgency and responsiveness.
• Passionate about delivering excellence in customer service.
• Demonstrated patience and professionalism when interacting with both internal and external customers.
• Excellent verbal and written communication skills.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications.

Benefits

Guild offers a pleasant work environment, competitive compensation, and an excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD, and 401(k) with employer match.

Pay

Target Salary Range: $17.47 - $29.12. Compensation at Guild is influenced by a wide array of factors, including local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Schedule

Work is primarily performed during the business week, Monday - Friday.