Loan Officer (Inside Sales)

About the Role

Guild Mortgage Company is a mortgage banking firm dedicated to serving homeowners and buyers. The Loan Officer – Reverse Inside Sales is a consumer-direct loan officer who originates mortgages using the company’s leads, processes, and technology. This position operates under direct supervision from sales managers and is compensated hourly in addition to commission.

Responsibilities

• Receive and make calls based on leads using the company’s technology.
• Analyze credit reports and financial scenarios to determine appropriate loan products.
• Price loans profitably and communicate fees to the operations team.
• Obtain executed disclosures within regulatory time frames.
• Resolve file problems, bottlenecks, and qualifying issues throughout production and underwriting.
• Provide administrative support in collecting and preparing loan applications with supporting documentation for submission.
• Coordinate, create, track, and distribute marketing materials.
• Manage client and referral partner databases.
• Answer customer inquiries regarding rates, products, and loan application status to ensure quality service.
• Keep up to date with company-approved programs and software systems; implement and execute new systems for the team and clients.
• Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials.
• Monitor key dates related to loan transactions and respond accordingly.
• Send loan forms, disclosures, agreements, and other supporting documentation to customers for completion and signature; manage the collection of completed documents.
• Manage assigned originator’s database, tracking active loans, and entering data as needed.
• Maintain customer contact to ensure follow-up on loan applications and answer basic inquiries.
• Perform any other reasonable duties required by Guild Mortgage Company or the Managing Loan Officer.

Requirements

• High School Diploma or equivalent, required.
• Minimum two years of experience in mortgage lending or a related field.
• Active MLO licensing and NMLS certification, required.

Skills

• Ability to organize and manage multiple priorities simultaneously.
• Excellent interpersonal and communication skills (verbal and written).
• Works with a strong sense of urgency and responsiveness.
• Passionate about delivering excellence in customer service.
• Demonstrated patience and professionalism when interacting with internal and external customers.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment.
• Proficiency in Microsoft Office Suite (Word, Excel), Wiki, collaborative cloud-based programs, and third-party software applications.
• Commitment to company values: Customer Service, Integrity, Respect, Collaboration, Learning, and Excellence.

Physical Demands

• Work is primarily sedentary; mobility in an office setting.
• Manual dexterity to operate standard office equipment and keyboards.
• Ability to accurately interpret sounds and meanings at conversational volume.
• Regularly required to perceive, distinguish, and interpret visual and auditory information (e.g., words, numbers, data).
• Office environment with moderate noise and no substantial exposure to adverse conditions.
• Mental demands include learning new tasks, remembering processes, maintaining focus, completing tasks independently, and making timely decisions in a workflow context.
• Must adapt effectively to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
• Must adhere to process protocols and apply established protocols in a timely manner.

Schedule

Work is primarily performed during the business week, Monday - Friday.

Pay

Target salary range: $17.47 - $29.12 per hour. Compensation at Guild is influenced by factors including local and federal minimum wage requirements, education, level of experience, and geographical location.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and AD&D.
• Long-term disability (LTD).
• 401(k) with employer match.
• Pleasant work environment and competitive compensation.