Loan Officer - Colorado Springs, CO

About the role

You manage borrowers’ complete loan transactions from start to finish, ensuring exemplary customer service throughout the process.

Responsibilities

• Effectively communicate with Borrowers, Production team, Underwriters, Closers and other third parties that are involved in the transaction, responding promptly to inquiries and requests via phone (preferred), email and/or IM.
• Perform licensed activity including interviewing borrowers to obtain information and documentation, pulling credit, and educating borrowers on different loan products.
• Analyze and manage performance numbers to increase and ensure efficiencies and meet company goals.
• Manage internal efforts to ensure a timely process and resolve application issues.
• Remain knowledgeable on company and industry guidelines and processes.
• Manage self-sourced business and timely communication with any company sourced leads.
• Generate leads and referral business through community events, social media outreach, and other avenues.
• Process borrower credit information through online approval system, structure loans and compile loan package.
• Act as a mentor and coach for Loan Specialists.

Requirements

• Previous Mortgage Loan Officer experience
• Active mortgage license(s) and ability to maintain licensing in applicable states
• Proven track record of originating and closing residential mortgage loans
• High attention to detail
• Thrive in fast-paced, results-oriented environment
• Exemplary customer service skills
• Strong interpersonal communication skills (written and verbal)
• Effective communication and conflict resolution
• Quantitative and analytical decision making skills
• Aptitude for interpreting and analyzing financial and general business information and procedures
• Previous customer service experience
• Experience in the mortgage industry
• Experience self-sourcing leads
• Knowledge in Excel, Word, and PowerPoint

Qualifications

Since this is a licensed position, candidates must hold active mortgage licensing or successfully complete the SAFE Mortgage Loan Originator Test (SAFE exam) and obtain required state licensing prior to beginning employment.

Skills

• Communication skills
• Customer service skills
• Financial analysis
• Interpersonal skills
• Problem-solving skills
• Time management

Benefits

• Health and dental insurance coverage
• Paid sick leave
• Employee wellness program
• 401(k) matching
• Paid holidays

Pay

The base pay range for this position is $15.00 to $20.00 per hour, but keep in mind that this is a commissioned role. Commissions will be based on the volume (dollar amount) of loans closed. We estimate that this position has an annual gross income potential of between $90,000.00 and $225,000.00, taking into account base pay, commissions, deductions, and bonuses.

Schedule

We are flexible with schedules, but this role typically requires a significant amount of time spent on the phone and in meetings.