Loan Officer Assistant (Lead to Contract)

Position Summary

The Loan Officer Assistant plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission. This role performs the Lead to Contract duties.

Essential Functions

• Acting as a primary point of contact for the customer contact for licensed activity, for the loan officer.
• Aid originator in appointment setting with prospective and new applicants.
• Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment.
• Set and confirm appointments for originator and manage calendar.
• Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.).
• Send new clients online pre-qualification link on behalf of originator.
• Aid the originator with obtaining an accurate and thorough 1003.
• Analyze customer’s credit and financial scenario and determine appropriate loan product(s).
• Run credit on loans assigned to an originator.
• Run AUS findings and prepare the Initial Fee Worksheet.
• Pull and prep web applications and other duties; including updating credit reports and AUS findings.
• Request status updates from pre-approved clients and referral sources (weekly TBD calls).
• Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients.
• Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed.
• Manage monthly compliance-approved email marketing to realtors.

Additional Common Duties

• Act as a primary point of contact for the customer, and keep the customer informed throughout the process, subject to the limitations as set forth in Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies.
• Pricing loan in accordance with Guild’s policies and communicating fees to operations team.
• Quoting rates and making commitments regarding locking to customer.
• Preserve referral source relationships through quick response time and excellent custom service.
• Prepare and send thank you cards to referral sources and new clients.
• Collect supporting documentation from customer, gathering necessary documentation for pre-approval.
• Act as a point of contact for the customer and referral source, keeping them informed throughout the process.
• Discuss product features with customer.
• Perform other duties as assigned.

Qualifications

• A high school diploma or equivalent is preferred, along with at least two years of experience in Mortgage lending or related field.
• Active MLO licensing required.
• Ability to manage multiple priorities; strong detail orientation and highly organized.
• Works with a strong sense of urgency and responsiveness.
• Passionate about delivering excellence in customer service.
• Demonstrated patience and professionalism when interacting with both internal and external customers.
• Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required.
• Strong verbal and written communication skills.
• Basic math skills.
• Ethical, with a commitment to company values.

Requirements

• Travel: 0%
• Physical: Work is primarily sedentary; mobility in an office setting.
• Manual Dexterity: Frequent use of computer keyboard and mouse.
• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Environmental: Office environment – no substantial exposure to adverse environmental conditions.

Benefits

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

About the Role

Guild Mortgage Company is an Equal Opportunity Employer. This position offers eligibility for incentive compensation. Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location. Target Salary: $50,000 - $55,000