Loan Officer Assistant

About the Role

Guild Mortgage Company, closing loans and opening doors since 1960, is dedicated to serving homeowners and buyers. Our goal is to provide affordable home financing with professionalism and service unsurpassed in the lending industry. The Loan Officer Assistant plays an important role by performing, under direct supervision, activities related to assisting originators in building complete loan files for submission. This role may handle Lead to Contract and/or Contract to Close duties.

Responsibilities

• Lead to Contract duties:
  • Assist originator in appointment setting with prospective and new applicants.
  • Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment.
  • Set and confirm appointments for originator and manage calendar.
  • Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.).
  • Send new clients online pre-qualification link on behalf of originator.
  • Assist the originator with obtaining an accurate and thorough 1003.
  • Analyze customer’s credit and financial scenario and determine appropriate loan product(s).
  • Run credit on loans assigned to an originator.
  • Run AUS findings and prepare the Initial Fee Worksheet.
  • Pull and prep web applications and update credit reports and AUS findings.
  • Request status updates from pre-approved clients and referral sources (weekly calls).
  • Keep up to date with company-approved programs and software systems; implement and execute new systems for team and clients.
  • Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials.
  • Manage monthly compliance-approved email marketing to realtors.
• Contract to Close duties:
  • Monitor key dates related to loan transactions and respond accordingly.
  • Send loan forms, disclosures, agreements, and other supporting documentation to customers for completion and signature; manage the collection of completed documents.
  • Manage assigned originator's database; track active loan(s) and enter data as needed.
  • Maintain customer contact to ensure follow-up of loan application and answer basic customer inquiries while providing quality customer service.
  • Provide support in the collection and preparation of submitting loan application with supporting documentation to processing.
  • Order out 4506T, SSA, Credit Supplements, AccountCheck, and Work Number as needed.
  • Prepare and submit loan applications to processing, help resolve file issues, and escalate processor conditions; assist in clearing conditions placed on loan(s).
  • Review CD to ensure fees and cash at closing are consistent with commitment to customer.
  • Provide necessary assistance through production and underwriting process.
  • Provide status updates to referral sources on active loans, subject to Guild’s policies on Consumer Privacy and Safeguarding of Information.
  • Answer customer inquiries related to active loan and/or loan application status.
• Additional common duties:
  • Act as a primary point of contact for the customer, keeping them informed throughout the process, subject to Guild’s SAFE Act and Consumer Privacy/Safeguarding policies.
  • Price loans in accordance with Guild’s policies and communicate fees to the operations team.
  • Quote rates and make commitments regarding locking to the customer.
  • Maintain referral source relationships through quick response time and excellent customer service.
  • Prepare and send thank-you cards to referral sources and new clients.
  • Collect supporting documentation from customers and gather necessary documentation for pre-approval.
  • Discuss product features with customers.
  • Perform other duties as assigned.

Per Guild company policy and in accordance with investor underwriting guidelines, this role is prohibited from submitting documents to underwriting and ordering written (non-third party) employment, income, deposit, mortgage, or rental verifications under any circumstances.

Requirements

• High School Diploma or equivalent, required.
• Minimum two years of experience in mortgage lending or a related field.
• NMLS certification required.

Skills

• Ability to manage multiple priorities; strong detail orientation and highly organized.
• Works with a strong sense of urgency and responsiveness.
• Passionate about delivering excellence in customer service.
• Demonstrated patience and professionalism when interacting with both internal and external customers.
• Strong verbal and written communication skills.
• Basic math skills.
• Excellent verbal and written communication skills.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment.
• Proficiency in Microsoft Office Suite (Word, Excel), Wiki, collaborative cloud-based programs, and third-party software applications.
• Commitment to company values: Customer Service, Integrity, Respect, Collaboration, Learning, and Excellence.

Physical Demands

• Work is primarily sedentary; mobility in an office setting.
• Frequent use of computer keyboard and mouse.
• Ability to accurately interpret sounds and meanings at a volume consistent with interpersonal conversation.
• Regularly required to accurately perceive, distinguish, and interpret information received visually and through audio (e.g., words, numbers, data).
• Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
• Mental demands include learning new tasks, remembering processes, maintaining focus, completing tasks independently, and making timely decisions in a workflow context.
• Effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
• Must adhere to process protocol and apply established protocols in a timely manner.

Schedule

Work is primarily performed during the business week, Monday - Friday.

Pay

Target salary range: $19.23 - $23.08 per hour. Compensation at Guild is influenced by factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and AD&D.
• Long-term disability (LTD).
• 401(k) with employer match.
• Pleasant work environment and competitive compensation.