Loan Officer Assistant (Hybrid)

Job Responsibilities

• Manage and respond to incoming leads, ensuring timely follow-up and smooth handoff into the loan process.
• Take complete and compliant loan applications, gathering all required borrower information.
• Run credit, pricing scenarios, and AUS findings, reviewing results to identify suitable loan options.
• Pre-qualify clients and structure appropriate loan programs based on guidelines and borrower needs.
• Convert qualified leads into active buyers, guiding them through next steps in the process.
• Clearly explain the loan process to clients and referring agents, setting expectations and answering questions.
• Prepare and send pre-qualification letters and documentation requests with accuracy and timeliness.
• Introduce credit-improvement resources when appropriate to help clients move toward loan readiness.
• Collect and organize all borrower documentation (income, assets, identification, and supporting items) to ensure files are complete and ready for next steps.
• Maintain ongoing communication with pre-approved buyers, including weekly check-ins, follow-up on outstanding items, and anticipating file needs prior to contract.
• Track and manage all leads and pipeline activity, monitoring file progress through closing and identifying next actions.
• Request and manage all loan disclosures, ensuring timely delivery and confirming all required documents are signed within 24 hours.
• Prepare and submit a complete, clean file to processing, resolving any loose ends before handoff.
• Prepare clients for upcoming steps, including homeowners' insurance and other contract-to-close requirements.
• Lock loans and coordinate re-disclosures with the internal team as needed.
• Serve as the primary point of contact for clients and referral partners, providing clear, timely updates throughout the loan process.
• Collaborate closely with the Loan Officer and Processor, including daily check-ins and weekly pipeline meetings to keep all files moving forward.
• Ask for referrals through ongoing client engagement, leveraging positive relationships built during the loan process.

Qualifications And Skills

• Active NMLS License, preferred.
• Experience running AUS, pricing, and structuring loans.
• Advanced knowledge of mortgage guidelines and loan programs.
• Highly organized with excellent follow-up and time management skills.
• Excellent communication and relationship-building skills.
• Skilled at managing multiple files in a dynamic environment.
• Skilled in working collaboratively while proactively seeking effective solutions to problems.