Loan Desk Coordinator
Audi Beverly Hills · Los Angeles, CA · 2 mo ago
On-siteFinance$22/hrFull-time
What You Will Do
- Coordinate and assign service loaner vehicles to customers based on eligibility, availability, and service needs.
- Verify customer qualifications for loaner vehicles, including driver’s license, insurance, and required documentation.
- Complete loaner agreements accurately and ensure all required signatures and compliance requirements are met.
- Manage loaner fleet availability, tracking vehicle status, location, mileage, fuel levels, and maintenance needs.
- Clock in and out vehicles, inspecting for damage and cleanliness.
- Work with Service Advisors to align loaner availability with repair timelines and customer expectations.
- Arrange alternate transportation when loaners are unavailable, including rental vehicles or shuttle services.
- Communicate clearly with customers regarding loaner policies, expectations, and return timelines.
- Monitor loaner usage and follow up on overdue vehicles to ensure timely returns.
- Partner with Service, Parts, and Detail departments to ensure loaner vehicles are clean, fueled, and ready for use.
- Maintain accurate records of all loaner and transportation activity.
- Support a seamless, professional experience that reflects the dealership’s commitment to customer care.
What We Are Looking For
- Prior dealership experience in Service, Rental/Loaner, or customer-facing roles preferred.
- Strong organizational skills with the ability to manage multiple vehicles, schedules, and customer needs simultaneously.
- High attention to detail and accuracy in documentation and vehicle tracking.
- Excellent customer service and communication skills.
- Ability to remain professional and solution-oriented in a fast-paced service environment.
- Valid driver’s license with an acceptable driving record
- Ability to handle sensitive customer information with professionalism and confidentiality.
- Comfortable using dealership systems and basic office software.
- Dependable, proactive, and team-oriented mindset.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid sick time
- Paid vacation
- 401(k)
- 401(k) matching
- Flexible spending account
- Professional development assistance
- Life insurance
- Employee assistance plan
- Disability insurance
Pay
$22 - $22 / hour
About the Role
Audi Beverly Hills is dedicated to delivering a world-class guest experience. The Loan Desk Coordinator supports our service customers by managing alternate transportation, including loaner vehicles, rental coordination, and shuttle options. This role ensures customers remain mobile while their vehicle is being serviced, helping drive satisfaction, retention, and overall service efficiency.
Schedule
Not specified
Qualifications
Not specified
Skills
Not specified
Benefits
Not specified
Pay
Not specified
Application Instructions
Not specified