Loan Assistant II - Houston, TX

About the role

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s, we’ve become a trusted financial partner across the South and beyond, known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find success while maintaining the integrity of our values: building trust, fostering lasting relationships, and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated, and team members are inspired to achieve their greater purpose.

Responsibilities

• Assist in tracking and management of the loan pipeline, loan maturities, uninsured reports, and past-due reports, ensuring timely processing and adherence to deadlines.
• Prioritize tasks effectively to meet processing goals and customer expectations.
• Provide back-up support to other Loan Assistants to cover PTO requests and absences.
• Remain knowledgeable of all state and federal lending and documentation regulations as well as Bank policies and guidelines to ensure compliance.
• Collect and organize all necessary documentation from borrowers, such as income verification, credit reports, and identification.
• Input data into loan processing systems accurately and efficiently.
• Order title searches, UCC searches, appraisals, and flood certifications as needed.
• Coordinate closings with lenders, attorneys, insurance agents, and clients.
• Initiate the disbursement of closing funds and issue loan proceeds via checks and/or wires.
• Review closed and funded loans for document completion; ensure loans are booked in a timely and accurate manner.
• Contact settlement agents, register of deeds, and title insurance agencies to obtain post-purchase documentation as necessary.
• Maintain a tickler system on any outstanding post-closing documentation (collateral and exception monitoring) and report on status during weekly meetings.

Lender / Customer Support

• Maintain clear and effective communication with an increased number of lenders (up to 2-3) and other stakeholders throughout the loan process.
• Provide exceptional client service by offering assistance and responding to questions and requests for information.
• Notify clients of any issues or discrepancies that may arise and assist in resolving them.

Culture Champion

• Advocate our culture by providing prompt, efficient, and exceptional customer service.
• Build internal and external relationships with customers.
• Demonstrate a commitment to the Company’s core values.
• Exhibit a strong work ethic, results-driven mindset, and commitment to meeting deadlines and achieving company and department goals.
• Participate with community organizations and in community projects.
• Actively engage in learning and development for continued personal and professional growth.

Confidentiality and Compliance

• Ensure confidentiality of all sensitive material and matters; direct documents to the appropriate parties, obtain approvals as necessary, and ensure deadlines are met.
• Adhere to compliance, security, and internal guidelines and requirements for the position, as well as applicable compliance and consumer protection regulations, preventing fraud and protecting customer assets.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• Excellent time management, organizational skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Proficient computer skills, especially in Microsoft Office.
• Ability to prioritize tasks, think and work independently.
• Ability to exercise good judgment to analyze and problem-solve situations that arise.
• Ability to exercise personal and professional responsibility and work with limited direction.

Requirements

• High school diploma or equivalent (required).
• Bachelor’s degree or additional coursework in banking, finance, or lending (an asset).
• 3-4 years of experience in commercial lending documentation.
• 3-4 years of Loan Assistant I or comparable experience.

Required annual compliance training and New Employee Orientation.

Physical Demands

• Must be able to effectively access and interpret information on computer screens, documents, and reports.
• This position requires a large amount of time in front of a computer, which can be done sitting or standing with the use of an adjustable desk.

Work Environment

• This position may be in a cubicle or private office environment that may be loud throughout the day.
• For telecommuting roles (hybrid or 100% full-time), a secure home office environment free from background noise and distractions is required, along with a reliable private internet connection (cable or fiber preferred; not supplied by cellular data/hotspot).
• Requirements are subject to change as new systems and technology are delivered.

Travel

• Travel may be required to meet with lenders and/or clients as needed.
• Travel may also be required for all-hands meetings, career development, site visits, acquisition/merger support, etc.

Work Location: 9601 Katy Fwy., Ste. 100, Houston, Texas 77024