Loan Assistant II - Dallas, TX

Company Overview

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond, we are known for combining personal relationships with forward‑thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary

The responsibility of a Loan Assistant II is to direct the timely processing and fulfillment of commercial loans. Additional tasks may be assigned at the direction of the Market Leaders. As a Loan Assistant II, you will play a critical role with the deal team managing simple and semi‑complex commercial loans and basic to semi‑complex client relationships. You will be responsible for the accuracy and uniformity of all loan documents to minimize the risk of loss to the Bank. Additionally, you will assist with loan issue investigations and resolution. This position requires a solid understanding of loan products and procedures, making it ideal for candidates with prior experience in loan processing and customer service within the commercial lending industry.

Responsibilities

• Assist in tracking and management of the loan pipeline, loan maturities, uninsured reports, and past‑due reports, ensuring timely processing and adherence to deadlines.
• Prioritize tasks effectively to meet processing goals and customer expectations.
• Provide back‑up support to other Loan Assistants to cover PTO requests and absences.
• Remain knowledgeable of all State and Federal lending and documentation regulations as well as Bank policies and guidelines, ensuring compliance.
• Collect and organize all necessary documentation from borrowers, such as income verification, credit reports, and identification.
• Input data into loan processing systems accurately and efficiently.
• Order title searches, UCC searches, appraisals and flood certifications as needed.
• Coordinate closings with lenders, attorneys, insurance agents and clients.
• Initiate the disbursement of closing funds and issue loan proceeds via checks and/or wires.
• Review closed and funded loans for document completion, ensure that loans are booked in a timely and accurate manner.
• Contact settlement agents, register of deeds, and title insurance agencies to obtain post‑purchase documentation as necessary.
• Maintain a tickler system on any outstanding post‑closing documentation (collateral and exception monitoring) and report on status during weekly meetings.

Lender / Customer Support

• Maintain clear and effective communication with an increased number of lenders (up to 2‑3) and other stakeholders throughout the loan process.
• Provide exceptional client service by offering assistance and responding to questions and requests for information.
• Notify clients of any issues or discrepancies that may arise and assist in resolving them.

Culture Champion

• Advocate our culture by providing prompt, efficient, and exceptional customer service.
• Build internal and external relationships with customers.
• Demonstrate a commitment to the Company’s core values, strong work ethic, results‑driven mindset, and meeting deadlines.
• Participate with community organizations and in community projects.
• Actively engage in learning and development for continued personal and professional growth.

Confidentiality and Compliance

• Ensure confidentiality of all sensitive material and matters, direct documents to the appropriate parties, obtain approvals as necessary, and meet deadlines.
• Adhere to compliance, security, and internal guidelines and requirements for the position, as well as applicable compliance and consumer‑protection regulations, preventing fraud and protecting customer assets.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Excellent time management, organizational skills, and attention to detail.
• Strong communication and interpersonal abilities.
• Proficient computer skills, especially Microsoft Office.
• Ability to prioritize tasks, think and work independently.
• Good judgment to analyze and problem‑solve situations that arise.
• Personal and professional responsibility with limited direction.

Qualifications

Education: A high school diploma or equivalent is required. A bachelor’s degree or additional coursework in banking, finance, or lending is an asset.

Experience: 3‑4 years of experience in commercial lending documentation and 3‑4 years as a Loan Assistant I or comparable role.

Training Requirements: Annual compliance training and New Employee Orientation.

Physical Demands

The role requires extensive use of a computer screen, documents, and reports. The position involves a large amount of time in front of a computer, which can be performed sitting or standing with an appropriate desk.

Work Environment

The work setting may be a cubicle or private office that can be noisy throughout the day. For telecommuting roles—whether hybrid or fully remote—a secure home office free from background noise and distractions is required, along with a reliable private internet connection (cable or fiber preferred; cellular hotspots are not acceptable). Requirements may evolve as new systems and technology are introduced.

Travel

Travel may be required to meet with lenders and/or clients, attend all‑hands meetings, career development events, site visits, acquisition/merger support, and other business needs.

Location

2101 Cedar Springs Road, Suite 1000, Dallas, Texas 75201