Loan Assistant

Essential Functions

• Provides administrative support to lender.
• Assists lender with loan applications.
• Researches information to comply with HOEPA guidelines.
• Assists lender in clearing loan documentation and policy exceptions.
• Gathers loan documentation necessary to close a loan such as: credit bureau reports, flood certifications, census tracts, proof of hazard insurance and flood insurance when necessary, and all other required documentation.
• Prepares title applications and exhibits for deeds of trust when necessary.
• Verifies that all necessary information has been secured such as: ordering appraisals/evaluations, UCC searches, title opinions, and any other required information.
• Enters consumer loans in Decision Pro.
• Compiles all information and sends to CCA with closing instructions.
• Prints completed loan package and verifies accuracy.
• Prepares presentation package and tabs for customer signature.
• Presents loan package to customer, answers inquiries, closes the loan, and disburses funds.
• Balances loan and prepares appropriate entries.
• Scans entries and completed loan documents and sends to appropriate departments to be loaded into the system.
• Completes HMDA forms, CRA forms, and Real Estate Review checklists when required.
• Compiles reports as requested by lender such as past dues, maturing loans, and exception reports.
• Assists lender in collecting past due accounts.
• Prepares letters to customers (and others) as required to support the loan functions of the bank.
• Completes assigned training such as BAI and stays current on any regulation/compliance/policy changes.
• Resolves customer problems, acts as the customer liaison between other bank departments when necessary.
• Answers and assists incoming callers with questions and requests, routes callers, as appropriate.
• Receives incoming bank visitors and assists in directing them appropriately.

Additional Functions

• Work overtime, as needed.
• Provide assistance to other departments as needed.
• Perform other duties that may be assigned and requested.

Position Qualifications

• Education: Required – High School Diploma or equivalent. Preferred – Post-secondary certificate or degree, experience will be considered.
• Experience: Required – 3 to 5 years of experience in banking or related field. Preferred – 6 to 10 years of experience in banking or a related area.
• Licenses and Certifications: Required – None Preferred – None