Loan and Member Services Representative I - Freeport

About the role

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work. The LMS I contributes to the success of the branch by delivering exceptional member experiences, fostering long-lasting relationships, and using financial knowledge to offer thoughtful solutions to address member needs.

Responsibilities

Responsible for meeting with members in person or over the phone to uncover financial needs, tailor products and services, share product knowledge, resolve member issues, and process all financial transactions with accuracy and efficiency. Partner with Specialists (FA’s, MLO’s and Business Banking RM’s) to connect members with experts for specialized financial needs.

• Effectively process transactions by utilizing FourLeaf systems in accordance with established policies and procedures.
• Assess and identify the best possible lending product for members.
• Perform all financial transactions including teller transactions.
• Make sound decisions that adhere to all policies, procedures, and regulatory banking requirements.
• Identify red flags based on risk guidelines and refer escalations to supervisors when necessary.

Member Experience

Be a trusted advisor utilizing a consultative sales approach to assist with growing the branch market. Provide exceptional member experiences by cultivating relationships, identifying member needs, analyzing/researching account/loan data and resolving issues.

• Maintain high member satisfaction that aligns to FourLeaf’s expectations including professionalism, accuracy, and timely follow up with members.
• Ability to communicate with members to share knowledge and information such as marketing promotions and services provided by business partners.
• Educate and assist members with technology and self-service options to enhance the omnichannel experience that meets their banking needs.

Compliance

Support the branch by participating in opening/closing procedures, daily reports, audit tasks and dual control. Maintain controls, reconciliations and reports as needed or required.

• Stay abreast and adhere to policies, procedures, and banking regulations.
• Identify emerging risks and fraud trends to minimize exposure to members and FourLeaf.
• Comply with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control.

Strategy

Participate in the overall success of the individual, branch, region, Retail Banking, and organizational goals by meeting or exceeding assigned performance goals and metrics. Continually enhance sales conversations to obtain member relationships to drive deposits and loans.

Qualifications

High School Diploma or GED. 1+ year of customer service and sales experience. Licenses: NYS Notary Public within 6 months, National Mortgage Licensing System within 3 months. Computer Skills: PC, Windows, and Internet proficiency.

Benefits

FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus.

• Competitive 401(k)
• Tuition and fitness reimbursement programs
• Flexible work options
• Volunteer opportunities
• Executive “Water Cooler Chats”
• Clubs, sports, and social events
• Food truck days

Pay

The estimated salary for this role is $21.78 - $25.59 per hour.