Member Services Representative I

What We’re Looking For

The Member Services Representative I provides front-line customer support to members, providers, and stakeholders by answering inquiries and connecting callers to appropriate resources. The role ensures accurate, timely information exchange and a positive service experience through consistent execution of call center processes. This role contributes to reliable service delivery by documenting interactions and following established service standards.

On a Typical Day

• Respond to high-volume inbound calls, addressing routine inquiries related to benefits, services, and provider access.
• Provide accurate information to help members understand available services and make informed decisions.
• Routinely route callers to appropriate departments, providers, or resources based on identified needs.
• Resolve routine issues and complaints within defined guidelines to support timely service resolution.
• Document call details, inquiries, and outcomes accurately and within established time frames.

Employee Benefits

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
• Work-from-home options available for most positions.
• Health Insurance with no premium for employee coverage.
• Flexible Spending Accounts.
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year.
• NC Local Government Retirement Pension (defined-benefit plan).
• 401k with 5% employer match and immediate vesting.
• Public Service Loan Forgiveness (PSLF) qualifying employer.
• Quarterly stipend for remote work supplies.

Required Qualifications

• A High School Diploma or GED.
• Minimum one (1) year of call center, member services or customer service experience; OR Equivalent combination of education/experience.
• A valid driver’s license.
• To reside within North Carolina.
• To be able to travel within catchment as required.

Preferred Qualifications

• One (1) year of work experience in mental health, substance abuse, and developmental disabilities.

Deadline for Application

August 28, 2026 at 11:59pm

How To Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include: Employer name, dates of service (month/year), average hours worked per week, and essential job duties. Education details (degree type, date awarded, institution, field of study) Licensure/certification information, if applicable. After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.