Loan and Collections Specialist

About the role

Bryn Mawr College is seeking a detail-oriented, student-centered professional to join the Controller's Office.

Responsibilities

• Manage the full lifecycle of student accounts receivable while providing high-quality service to students and families.
• Oversee the collections process, including monitoring accounts receivable, conducting initial outreach for overdue balances, sending collection notices, preparing accounts for placement with collection agencies, and updating accounts with agency fees.
• Serve as the primary point of contact for collection agencies; monitor monthly activity, ensure all collection avenues are exhausted, and confirm compliance with federal, state, and institutional regulations.
• Ensure all collection activities adhere to FDCPA, FERPA, and College billing and collections of policies and procedures.
• Coordinate with the Office of Financial Aid to prepare and collect required institutional loan documentation for students awarded loans at the start of the fall term.
• Partner with Financial Aid to cancel loan awards for students who do not complete required documentation.
• Maintain accurate loan accounting and report all new loans to the College’s third-party loan servicer.
• Reconcile monthly loan payments received from the third-party provider.
• Monitor loans in repayment, conduct outreach on past-due accounts, and initiate collections of placements as needed.
• Deliver timely, accurate, and supportive customer service related to student accounts.
• Handle daily inbound phone calls, assist students, families, and other College constituents, respond promptly and professionally to all incoming office emails, and serve as an escalation point for complex or sensitive inquiries.
• Produce and manage annual IRS Form 1098-T for the student population.
• Respond to 1098-T inquiries, including corrections, duplicate requests, and reissued forms.
• Process tuition payments, including checks, wires, and in-person or mailed payments.
• Ensure all operations comply with institutional, state, and federal regulations, and remain current on regulatory changes impacting student accounts.
• Represent the office at open houses and other College events as needed.

Qualifications

• BS in Accounting or related field, along with 4 years of related experience is preferred.
• BA in Accounting or related field, along with 6 years of related experience, will also be considered.
• Higher Education experience is preferred.
• Experience with Workday is preferred.
• Proficiency with MS Office, particularly Excel, is preferred.
• Knowledge of the Fair Debt Credit Reporting Act and Fair Debt Collections Practice Act (FRCA) is preferred.

Benefits

Bryn Mawr is committed to building and sustaining a campus community where faculty and staff can thrive. The College offers competitive salaries and excellent benefits. This full-time, non-exempt position has an anticipated schedule of 35 hours per week, year-round (1,820 hours annualized).

• 22 days of vacation per year
• 3 personal days
• Generous holiday time (including an extended winter break between Christmas Eve and New Year’s Day)
• Retirement with a 10% College contribution
• Tuition opportunities
• Short- and long-term disability
• Group and optional life insurance
• Multiple medical plan options
• Dental
• Vision
• Paid parental leave

How to Apply

To apply, upload your complete application package as a single PDF document. A complete application package includes: 1) cover letter; 2) resume; and 3) names/contact information for three professional references. Application review will continue until the position is filled. To initiate your application, use the APPLY button.