Loan Administration Specialist

About the role

We are seeking a Loan Administration Specialist to support our Lending and Collections teams. This position plays a critical role in ensuring loans are properly documented, titles and liens are secured, insurance claims are processed accurately, and members receive timely support when they need it most.

Responsibilities

• Serve as a key operational partner across departments, helping protect both the credit union and our members.
• Loan & Title Administration:
• Verify and perfect liens on vehicle loans within required timeframes
• Review DMV documentation to ensure accuracy
• Document and file received titles
• Release titles promptly when loans are paid in full
• Insurance & Claims Processing:
• File and follow up on credit life insurance, credit disability, GAP, and warranty refund claims
• Manage total loss claims and coordinate with members and vendors
• Order real estate appraisals and notify loan officers
• Collections & Compliance Support:
• Handle incoming and outgoing tax levies
• Escalate complex or sensitive issues to management quickly
• Member & Internal Support:
• Respond to member and staff questions related to titles, insurance claims, and loan servicing
• Maintain high quality standards on incoming calls
• Stay current on policies, procedures, and compliance requirements

Requirements

• You are detail-driven, calm under pressure, and comfortable handling sensitive financial matters with professionalism and discretion.
• You likely bring:
• 1–3 years of experience in loan servicing, lending support, titles, insurance processing, or credit administration
• Strong knowledge of vehicle titles and liens
• Experience with credit life, disability, or GAP claims
• Strong written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines
• Sound judgment and ethical decision-making
• Comfort using database systems, Microsoft Word, and web-based tools

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• EDUCATION AND/OR EXPERIENCE
• Associate’s degree (A.A.); or one to two years related experience and/or training; or equivalent combination of education and experience.
• LANGUAGE SKILLS
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.
• MATHEMATICAL SKILLS
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages as well as the ability to create and interpret bar graphs.
• REASONING ABILITY
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• COMPUTER SKILLS
• To perform this job successfully, an individual should have knowledge of Database Software (Access); Internet Software; and Word Processing Software (Word).
• CERTIFICATES, LICENSES, REGISTRATIONS
• Valid driver license and acceptable motor vehicle record

Benefits

• Medical, Dental, and Vision Insurance
• No-cost Short- and Long-Term Disability
• Company-paid Life Insurance
• Paid Time Off and 11 annual holidays
• Roth IRA
• Retirement benefits including a pension plan and 401(k)
• Tuition Assistance
• Employee Well-Being Assistance Program

Pay

$20 - $25 per hour

Schedule

Flexible schedule to include various nights, weekends, and holidays