Loan Adjustment Specialist

About the role

This is an exciting opportunity to join our high growth Asset Recovery team at Elements Financial. Elements Financial serves the employees of 150+ organizations around the U.S., ranking among the top 3% of credit unions nationally with 100,000+ members. We have the resources, staff, and expertise to support our members with unparalleled service and leading-edge technology.

Responsibilities

• Manages a high volume of member contact regarding past due loans, credit cards, and share accounts with professionalism and sound judgment.
• Maintains exceptional call quality, active listening, and outstanding service in accordance with internal guidelines and applicable Federal and State laws.
• Utilizes experience and decision-making skills to resolve account matters effectively, while navigating multiple internal systems to support members and process a variety of financial transactions during interactions.
• Aid in bankruptcy cases in accordance with the U.S. Bankruptcy Code and internal guidelines.
• Aid in the processing of loan/share charge-offs, sending deficiency letters, and maintaining ChexSystems.
• Aid the BSA & Fraud department on potential fraudulent applications, transactions, or member research when needed.
• Ensure accurate credit bureau information is reported to the four reporting agencies, researching member disputes, and responding appropriately including eOSCAR updates.
• Aid in the development and maintenance of all systems utilized in the Asset Recovery Department.

Requirements

• A minimum of 4 years of collection experience required.
• A high school degree required; a college degree preferred.
• Must have the ability to interpret credit reports, loan applications, and other financial information that apply to day-to-day collection activities.
• Must maintain a thorough knowledge of the federal bankruptcy code, FDCPA, and any other regulations impacting member accounts.
• Must possess excellent analytical and organizational skills.
• Must have strong collaboration and communication skills.
• Must have the ability to identify Red Flag situations and respond appropriately.
• Must have the ability to identify and troubleshoot various member devices/operating systems to ensure digital excellence across multiple channels.
• Must continue to develop knowledge of industry practices, products, and professional growth.
• Must participate in appropriate learning opportunities to maintain expertise.
• Must maintain a quest for knowledge of industry practices, products, and professional growth opportunities.

Qualifications

• Must maintain the highest standards of member service.
• Must be able to identify Red Flag situations and respond appropriately.
• Must be able to identify and troubleshoot various member devices/operating systems to ensure digital excellence across multiple channels.
• Must ensure accurate credit bureau information is reported to the four reporting agencies, researching member disputes, and responding appropriately including eOSCAR updates.
• Must assist in the development and maintenance of all systems utilized in the Asset Recovery Department.

Skills

• Excellent analytical and organizational skills.
• Strong collaboration and communication skills.
• Ability to leverage skills, knowledge, and experience to invest in our community.
• Ability to foster an inclusive environment that promotes belonging.
• A focus on respect and excellent service to both external and internal (team) members.
• A proven track record of integrity with a demonstrated ability to build trust.
• Strong attention to detail and problem-solving skills.

Benefits

Elements Financial is a Best Place to Work because our employees are empowered to Be the Expert, Live the Purpose, and Grow the Business. Our Purpose is to Empower Members to Achieve Financial Success.

Pay

The pay for this role is competitive and commensurate with experience.

Schedule

This is a hybrid role that requires some on-site work (inside our Indianapolis, Indiana office). In addition to the on-site duties, there are additional responsibilities that can be completed outside of the office, resulting in this being a hybrid role.