LOA ADA Support

To $22.50/hr.

About the role

The Leave of Absence Administrator supports managers and associates by administering Family Medical Leave and other leave programs, ensuring compliance with company policies and federal/state regulations. This role serves as a primary point of contact for leave-related inquiries while managing documentation, case tracking, and system updates in a high-volume, fast-paced environment.

Responsibilities

• Administer Family Medical Leave (FMLA) and other applicable leave programs, ensuring compliance with company policies and regulatory requirements
• Manage high-volume inbound calls while handling multiple tasks and competing priorities
• Capture and document leave-related information within CRM and Absence Tracker systems
• Research and resolve discrepancies between associates and leave requests
• Review file notes and clearly explain leave processes to associates and managers
• Compile employee data and submit required documentation for state leave programs
• Complete associated leave tasks, including managing Helix cases and organizing documentation within the Absence Tracker system
• Communicate leave updates and changes via phone, case management systems, and email
• Maintain accurate records and ensure timely follow-up on all leave-related matters

Requirements

• Bachelor’s degree or 3+ years of experience supporting leave of absence inquiries
• Working knowledge of federal and state leave regulations, including FMLA; familiarity with STD and ADA is a plus
• Minimum of 3 years of experience in a customer support capacity
• Strong verbal communication and active listening skills
• Excellent organizational skills with strong attention to detail
• Proven ability to manage multiple priorities in a fast-paced, high-volume environment
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office (Excel, Word, Teams, Office 365)

Benefits

Sherpa offers benefits to contract employees who meet the following criteria: Must be a full-time employee (30+ weekly hours/+130 hours per month) to be eligible.

• Medical plan offered is BCBSNC Blue Options PPO
• Premiums will be pre-taxed
• Sherpa pays a portion of the Employee only premium for medical
• 90 day waiting period from date of hire
• Medical, Dental, and Vision plans