LN Venues, Venue Applications Support Analyst (California)

About the role

The Venue Applications Support Analyst ensures technology at Live Nation Entertainment venues functions seamlessly, focusing on point‑of‑sale (PoS) applications while also supporting systems such as CCTV, digital signage, and time & attendance. The role provides primarily remote support with frequent onsite venue engagements across the US and includes rotating on‑call coverage to address IT issues during events.

Responsibilities

• Input PoS data: menu items, prices, discounts, employee credentials, venue layouts, etc.
• Adhere to strict standards for maintaining system data integrity
• Diagnose device malfunctions including software, hardware, and peripheral accessories
• Author end‑user guides to improve understanding & usability of the system for operators
• Test new versions of software frequently and thoroughly
• Document frequency of issues and escalate systemic problems accordingly
• Establish processes for completing support tasks with improved accuracy and timeliness
• Lead on‑call helpdesk hotline during peak support times
• Provide exceptional customer service to users with varying technical aptitude
• Travel to venues for software implementations and support

Requirements

• Minimum 1‑year experience supporting PoS systems (preferably Appetize and/or Micros)
• Exceptional attention to detail for identifying patterns and curating obscure system data
• Intermediate knowledge of Microsoft Excel, including use of formulas and pivot tables
• Experience with food and beverage business operations, ideally multi‑location enterprises
• Diligence in troubleshooting complex problems with little information to reach resolution
• Ability to reprioritize tasks rapidly without missing deadlines in an ever‑changing business
• Identify risk of missing deadlines and collaboratively exchange tasks with teammates
• Outstanding customer service etiquette through written and verbal communications
• Positive, driven attitude; focus on opportunity in difficulty—not difficulty in an opportunity
• Basic familiarity with Accounting practices (can balance finances/inventory, etc.)
• Degree/Certificate relevant to technology from an accredited university will help; not required
• Willingness to travel up to 30%, possibly more during peak season (March – October)
• Physical requirements: sits for extended periods at a computer station; stands and walks regularly; uses hands/fingers to operate computers and office equipment; lifts up to 20 pounds regularly; crouch/kneel/bend/reach frequently; stand/walk several hours when installing or supporting technology at venues; exposed to typical office environment conditions and noise levels while working from central office; exposed to large crowds, high volumes of noise, and sometimes outdoor conditions during onsite venue support; travel may require flying, driving, or using mass transit.

Benefits

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

Pay

$59,000.00 USD - $74,000.00 USD Pay is based on a number of factors including market location, qualifications, skills, and experience.