LN Venues, Director of Music Hall Operations - House of Blues Las Vegas

About the Role

The Director of Music Hall Operations leads all operational aspects of the House of Blues Music Hall, delivering safe, seamless, high-energy live entertainment experiences while achieving financial, service, and team-performance goals. This role owns event-day execution from advance planning through post-event review and serves as the primary operational partner to talent, promoters, venue leadership, casino partners, and internal departments.

Responsibilities

• Lead the daily and event-driven operations of the Music Hall, including concerts, special events, private functions, and venue activations.
• Direct event execution across front-of-house, guest services, security, box office, production, food and beverage, facilities, and overnight or post-event operations.
• Build and maintain detailed event plans, staffing models, operating timelines, venue setups, and contingency plans in partnership with production, booking, security, and sales teams.
• Ensure an exceptional guest experience from arrival through departure, with a focus on hospitality, efficiency, accessibility, crowd flow, and issue resolution.
• Maintain compliance with all company policies, gaming-resort requirements, alcohol service standards, health and safety regulations, fire-life-safety procedures, and local licensing requirements.
• Partner with Security and Risk teams to execute crowd-management, emergency-response, and incident-reporting protocols.
• Recruit, train, schedule, coach, and hold accountable a high-performing operations team.
• Create a culture of ownership, hospitality, urgency, and consistent execution.
• Manage departmental labor, operating expenses, supplies, equipment, and event-related costs to meet budget and profitability targets.
• Review event forecasts, attendance, per-capita revenue opportunities, labor deployment, and post-event performance to identify improvements and drive results.
• Collaborate with Food and Beverage leadership to optimize concessions, bars, VIP service, merchandise, and other guest-spend opportunities without compromising service flow.
• Serve as the primary operations contact for artists, tour managers, promoters, vendors, and resort partners on event days, resolving issues quickly and professionally.
• Conduct pre-event briefings and post-event debriefs, documenting operational wins, incidents, guest feedback, and corrective actions.
• Oversee venue readiness, cleanliness, maintenance needs, inventory control, and capital improvement priorities.
• Support the development and execution of venue policies, standard operating procedures, and service standards.

Requirements

• Five or more years of progressive leadership experience in live entertainment, concert venue, nightclub, casino, hospitality, or high-volume event operations.
• Proven experience leading large, cross-functional teams in a fast-paced, guest-facing environment.
• Strong knowledge of event operations, crowd management, security coordination, food and beverage service, labor planning, and P&L management.
• Demonstrated ability to make sound decisions under pressure and manage multiple priorities during live events.
• Exceptional communication, leadership, problem-solving, and relationship-management skills.
• Flexible schedule, including nights, weekends, holidays, and extended event hours.

Qualifications

Bachelor’s degree in Hospitality, Business, Entertainment Management, or a related field preferred; equivalent experience considered.

Physical Demands/Working Environment

• Ability to lift 75lbs for liquor pulls, beer kegs, etc.
• Environment is often fast paced, loud, and stressful.
• Lifting and bending.
• Able to wear a radio earpiece during the scheduled shift.
• Ability to stand for prolonged periods of time.

Benefits

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, vision, dental, and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA).
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days.
• WEALTH: 401(k) program with company match, stock reimbursement program.
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support.
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment.
• OTHERS: Volunteer time off, crowdfunding match.