LN Venues, Director of Restaurant Operations - House of Blues Las Vegas

About the Role

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We are looking for a passionate, motivated individual with an entrepreneurial spirit to join our team.

Responsibilities

• Recruit, train, and develop Department Managers and Supervisors.
• Conduct annual performance appraisals of managers and supervisors.
• Provide development opportunities for Managers and Supervisors.
• Conduct performance counseling and ensure discipline/termination procedures follow all HOB guidelines.
• Ensure conflict resolution procedures are followed.
• Ensure compliance with HOB Workplace Standards.
• Facilitate proper inter-departmental communication and organization.
• Assist and support TeamMembers in any of their job functions as needed.
• Maintain appropriate HOB environment and guest service standards.
• Maintain high level of Guest Relations.
• Maintain HOB systems for all cost controls and inventories.
• Assist GM in preparation of annual budget/planning process and Quarterly Operating Plans.
• Develop strategies to generate and enhance revenue.
• Maintain controllable expenses and establish effective cost control systems.
• Ensure atmosphere is conducive to a quality experience (lighting, sound, room temperature, cleanliness, line of sight, table maintenance, VIP seating, etc.).
• Maintain standard operating procedures.
• Ensure applicable health and safety requirements are met or exceeded.

Requirements

• State or County Licensee or Certification Requirement: Responsible Alcohol Awareness Training Certification or equivalent.
• High school diploma.
• 3-5 years of experience in high volume restaurant experience.
• Minimum of 2 years supervisory experience.
• Previous experience with managing purchasing, receiving, and inventories.
• Previous P&L responsibility and knowledge of accounting techniques.

Preferred Qualifications

• College Degree.
• TIPS certified or equivalent.
• Responsible Alcohol Service certification.

Skills

• Capable of maintaining a positive attitude.
• Maintains objective view in all circumstances.
• Listens empathetically to Management and hourly TeamMembers.
• Maintains organization and focus.
• Takes creative risks to enhance revenue.
• Behaves professionally to maintain/enhance positive image of HOB.
• Thinks creatively to produce new possibilities in all areas of operations.
• Maintains and engenders composure to assuage volatile situations.
• Shows respect by considering the rights and dignity of others.
• Communicates assertively in a non-aggressive, candid manner.
• Maintains personal integrity by abiding by and supporting the values and principles of the company.

Physical Demands

• Ability to lift 75 lbs for liquor pulls, beer kegs, etc.
• Environment is often fast paced, loud, and stressful.
• Lifting and bending required.
• Able to wear a radio earpiece during the scheduled shift.
• Ability to stand for prolonged periods of time.

Benefits

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• Health: Medical, vision, dental, and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA).
• Yourself: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days.
• Wealth: 401(k) program with company match, stock reimbursement program.
• Family: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support.
• Career: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment.
• Others: Volunteer time off, crowdfunding match.