LMS Support Specialist

About the role

The LMS Support Specialist provides first‑line support for the organization’s Learning Management System by responding to user tickets related to access, permissions, and basic system issues. This role focuses on operational support—resetting passwords, updating administrative access for managers, and resolving common user issues—while escalating more complex system problems as needed. The position is a 3‑month contract (with possible extension) located onsite in Plano, TX.

Key Responsibilities

• Respond to LMS user tickets related to password resets, user access and role/permission updates, and manager/administrator access changes.
• Troubleshoot common LMS issues using documented procedures.
• Escalate complex or system‑level issues to the appropriate team.
• Maintain accurate records of ticket resolutions and access changes.
• Follow established security and access control guidelines.
• Communicate clearly with users regarding issue resolution and next steps.
• Assist with basic reporting or audits as requested.

Skills & Qualifications

• Comfort working in ticketing systems and following standard workflows.
• Strong attention to detail, especially around access and permissions.
• Clear written communication skills for user‑facing responses.
• General technical aptitude and ability to learn systems quickly.
• Basic Excel skills (filters, formatting; formulas a plus but not required).
• Experience with user provisioning or access management.
• Familiarity with service desk or help‑desk environments.

Pay

Pay Rate: $25‑27 an hour on W2 (DOE).

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans).
• Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity).
• 401(k) retirement savings plan.
• Life and disability insurance.
• Employee assistance program.
• Legal support.
• Pet insurance.
• Employee discounts with preferred vendors.