LMS Administrator / Instructional Technologist

About the role

The LMS Administrator / Instructional Technology Support Specialist provides leadership and expertise in administering and overseeing the SCU campus Learning Management System (currently Canvas).

Responsibilities

• Aid faculty in integrating technology into their courses by blending technology resources with effective pedagogical strategies.
• Consult with faculty to identify teaching needs and identify appropriate instructional technology resources.
• Recommend technology solutions to meet instructional goals and objectives.
• Create and maintain LMS, digital video and audio editors, web, blogs, ePortfolio resources to assist faculty.
• Share best practices on assessing the impact of technology efforts on student learning.
• Provide class instruction, instructional materials (lesson plans, modules in the LMS, etc.), and student support for multimedia assignments.
• Collaborate with faculty to solve complex problems related to digital learning needs.
• Provide technical support to faculty, staff, and students.
• Provide primary LMS administrative support via email, phone, and teleconferencing.
• Collaborate with faculty to solve complex problems related to digital learning needs.
• Provide support for students completing multimedia projects using video and audio authoring tools (GarageBand, Camtasia, iMovie, etc).
• Provide administrative/user support for other enterprise tools and applications, e.g., Blogs, Google for Education, and ePortfolios, etc.
• Provide training for faculty and staff on all enterprise instructional technology tools.
• Promote and expand the use of instructional technology to enhance teaching and learning.
• Promote excellent customer service, effective response times, and provide insights into a wide range of support issues to help lower the barriers to using technology applications and resources on campus.
• Develop long-term collaborative partnerships with faculty and staff, determine their instructional and multimedia needs, and support their ongoing use of instructional technology.
• Participate in customer support decisions, such as the design of troubleshooting documentation and guides for end users.
• Promote instructional technology to faculty through a variety of activities, including workshops, faculty forums, informal brown bag lunches, and vendor demos.
• Create and maintain LMS and instructional technology resources to assist faculty.
• Collaborate with colleagues in Academic Technology, Information Services, SCU Online, Online Graduate Programs, the library, and other areas to improve services for on-campus and remote students, faculty, and staff.
• Manage campus instructional technology systems.
• Lead and manage vendor relationships on the integration and application side of campus instructional technology tools, ensuring tools are updated as they roll out from vendors and new releases are tested, integrated, and communicated to campus users.
• Maintain learning tool integrations (LTIs) within and beyond the LMS ecosystem, including testing and upgrading of platforms and instructional tools/software with the learning management system.
• Serve as key administrator for LMS integrations and associated platforms.
• Plan for future developments and use of technology in instruction.
• Stay current in the field of instructional technology and design through journals, online resources, networking with colleagues, attending conferences, etc.
• Share expertise with colleagues across the university and within Information Services.
• Collaborate with other Information Services groups as appropriate to guide and plan for future instructional technology needs.

Qualifications

• Master’s Degree in instructional design/technology or related field, plus 5-6 years relevant experience in an educational setting.
• Demonstrated knowledge of instructional design principles including performance.