LKS Technical Instructor (BBP)

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. Our innovative systems and solutions advance the manufacturing of wafers, reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. With a strong focus on innovation, KLA invests 15% of sales back into R&D, driving advancements in technology through collaboration with expert teams of physicists, engineers, data scientists, and problem-solvers.

About the Role

The KLA Services team, headquartered in Milpitas, CA, is responsible for maintaining the high performance and productivity of our products through a comprehensive portfolio of services. This includes proactive tool management, technical expertise in optics and motion control, 24/7 technical support, and an extensive global parts network. As an instructor, you will engage in training and development activities, master technical know-how, develop training materials, and deliver well-managed training to field engineers and customers using cutting-edge technologies like augmented reality.

Responsibilities

• Develop technical training on service, maintenance, installation, repair, and troubleshooting.
• Deliver high-quality service training to field service engineers, technical support engineers, install engineers, and external customers.
• Participate in tool building, manufacturing, field support, upgrades, and installs to master technical know-how on assigned products.
• Maintain a high level of technical skills and stay updated on new product changes and updates.
• Independently conduct and lead review meetings with subject matter experts to define milestones, deliverables, and training plans.
• Lead assigned training projects, conduct stakeholder reviews, provide regular updates, assess risks, and maintain project documentation.
• Review engineering documentation, procedures, and specifications, and capture technical information into training documents.
• Develop well-organized training content, videos, and certification plans tailored to the target audience.
• Use new software and tools to create high-quality videos, remote training, web-based modules, augmented reality models, and simulations.
• Maintain assigned tools or equipment in optimal condition through regular health checks, preventive and corrective maintenance, and upgrades.
• Follow and apply standard training design and development best practices, formats, and templates.
• Review and validate service procedures on tools and assess the need for documentation updates.
• Monitor errors, mistakes, and requested changes; provide corrective feedback to technical writers and drive quick implementation of changes.
• Support afternoon/evening shift training schedules as needed.
• Travel requirement: 15% to 20%.

Requirements

• 5 years of related experience with a Bachelor’s degree; or 3 years of experience with a Master’s degree; or equivalent experience.
• An engineering degree in optical, mechanical, electrical, or electronic engineering, or minimum 3 years of in-depth technical experience on semiconductor inspection or metrology equipment (preferably with BBP system).
• Proven track record of supporting install, service, tool building, manufacturing, or technical support activities on semiconductor systems.
• Prior experience in conducting or supporting technical training, or mentoring junior engineers, is a plus.
• Ability to communicate comfortably with an international audience in English.

Benefits

KLA’s total rewards package may include performance incentives, medical, dental, vision, life, and other voluntary benefits, 401(K) with company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement, development and career growth opportunities, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off, paid company holidays, and family care and bonding leave.

Pay

Base pay range: $35.34 - $60.10 per hour. The range displayed reflects the pay for this position in the primary location (USA-AZ-Phoenix). Actual pay depends on job-related skills, experience, relevant education or training, and state minimum wage rates where applicable.