Living Shores - Retail Host

Retail Host

Welcome and greet all guests with a smile as they enter retail locations
Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs
Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products
Maintain knowledge of current sales and promotions; promote these events to prospective guests
Attempt to increase revenue by utilizing various sales techniques, such as suggestive selling or upselling
Resolve guest concerns in a courteous and prompt manner
Operate all POS equipment accurately to finalize all purchases
Ensure merchandise is well stocked, organized, and presentable for our guests
Ensure the retail locations are clean and safe for our guests
Refold or rehang clothing items as necessary
Assist managers and supervisors with monitoring inventory control methods
Process and return damaged merchandise in accordance with company policies
Safely and properly use a step ladder to reach higher shelving
Notify leadership when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc.
Report maintenance or safety concerns to a supervisor or manager in a timely manner
All other duties assigned by leadership

Education & Experience

No education required
Previous retail experience is helpful but not required

Language

Ability to read, write, and speak fluent English
Spanish or other bilingual language skills are a plus.

Requirements

Must be at least 14 years of age to comply with New Hampshire Child Labor Laws
Must have reliable transportation to and from your scheduled shift
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

Ability to stand, walk, and remain on feet for majority of the workday
Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust and other weather conditions
Some exposure to dust and chemical cleaning agents
Ability to stand, walk, and remain on feet for majority of the workday
Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust and other weather conditions
Some exposure to dust and chemical cleaning agents
Ability to safely and properly use a step ladder to reach higher shelving
Notify leadership when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc.
Report maintenance or safety concerns to a supervisor or manager in a timely manner

Working Conditions

This role will be based in one or more retail locations throughout the park, with exposure to both indoor and outdoor environments
Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust and other weather conditions
Some exposure to dust and chemical cleaning agents

Team Member Benefits

Flexible schedule
Ability to cross-train and learn unique skills across various departments
Free admission to Living Shores and Story Land parks on your days off
Invitations to exclusive company-sponsored host events throughout the season