Living Shores - Guest Experience Host

Tickets & Pass Processing

• Greet guests and be knowledgeable on various ticket promotions
• Communicate with guests and answer questions regarding park passes, policies, and guest services
• Accurately sell parking passes, admission tickets, and season passes
• Operate all POS equipment accurately to finalize all purchases
• Ensure all PCI procedures are being followed – including credit and refund transactions, loss prevention
• Process season passes and reissue cards as needed
• Activate annual and season passes through point of sales-based programs and equipment
• Validate online tickets or coupons before allowing guest to enter

Main Gate Operations

• Conduct transactions while ensuring all PCI procedures are being followed
• Scan all passes, tickets, and wristbands to ensure accurate attendance and valid guest entry
• Issues any additional materials, promotions, or souvenirs to each pass holder as they enter
• Check guests’ bags to ensure no prohibited items are brought into the park
• Maintain a clean work area
• Replenish Park maps
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests

Guest Relations

• Delight all guests by providing exceptional customer service by promptly and professionally addressing their questions and concerns
• Serve as primary point of contact for all general park questions, complaints, and inquiries
• Direct and transfer department specific questions or requests to the appropriate manager
• Respond to guest needs appropriately and provides accommodations as necessary
• Actively listens to radio and relays relevant information clearly to all departments

Education & Experience

No education requirements for this role
No previous work experience needed

Requirements

• Must be at least 16 years of age to comply with NH Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to comply with all uniform policies
• Exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to speak with guests directly while maintaining a high degree of professionalism
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Remain sedentary for periods of time, while using a computer or POS equipment
• Carry, push, pull, lift, and hold objects weighing 20 pounds or more

Working Conditions

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions
• Frequent interruptions and requests that may require reprioritization of activities