Living Room Supervisor-Day

Mobile Crisis Supervisor overseeing the daytime operations of the Living Room Program, ensuring service delivery aligns with all program guidelines.

Responsibilities

• Manages the DAYTIME Living Room system, including referral intake and client emergencies.
• Assists with 24/7 on-call responsibilities to ensure staff access to leadership at all times.
• Reviews client intake information and determines referral acceptance and case assignment.
• Oversees case responsibilities and provides guidance in case planning.
• Provides weekly supervision to professional and para-professional staff on therapeutic approaches and administrative case support.
• Reviews all written documents created by staff.
• Reviews funding source policies and procedures, updates procedures to meet state requirements, and trains staff to implement them.
• Ensures consistency in case files by reviewing documentation.
• Ensures staff handles unusual incidents promptly and effectively.
• Completes various outcome reports as required.
• Participates in required meetings and trainings with the funding source.
• Provides staff with training, education, ongoing supervision, and support.
• Engages staff in professional development.
• Monitors program expenditures to ensure compliance with budgetary constraints.
• Ensures adherence to contractual obligations with the funding source.
• Ensures billing accuracy and timeliness; completes billing procedures for private contracts when necessary.
• Handles client, staff, caretaker, and collateral complaints and grievances.
• Conducts regular unit/team meetings with staff.
• Participates in collateral and community groups to promote agency programs and presence, creating community linkages and opportunities.
• Participates in public speaking engagements to promote agency programs and services.
• Participates in agency management meetings and work groups.
• Assists CQI in developing agency documentation to enhance programming and meet funding source requirements.
• Works to ensure quality of service and achievement of program outcome goals.
• Provides direct service to children and families in the absence of assigned staff.
• Manages case assignments to ensure equal distribution and maintain appropriate staff-to-client ratios.
• Ensures adequate client contact is maintained according to program guidelines and minimum required contact hours are achieved monthly.
• Ensures staff closely monitor client safety and respond appropriately to risks.
• Completes and submits performance appraisals in a timely manner.
• Maintains a positive organizational culture.
• Oversees interns.
• Performs duties independently.
• Performs other duties as assigned.

Requirements

• Master’s in Human Services or related field.
• License preferred: LCPC, LCSW, LSOE, or equivalent.
• 2 years of related experience in leadership.
• Valid driver’s license and acceptable driving record with required auto insurance coverage.

Skills

• Proficient computer skills in a Microsoft Suite environment; adaptable to expanding software applications.
• Highly organized, flexible, and capable of handling multiple priorities/projects with tight deadlines.
• Ability to function well in a team environment.
• Strong project management, analytical, and presentation skills.
• Resourceful in researching issues and developing solutions with minimal supervision.
• Excellent interpersonal and effective communication skills (verbal, written, active listening).
• Demonstrated ability to build professional relationships.
• Proven problem-solving techniques.
• Ability to exercise discretion and ensure confidentiality.

Benefits

• Tuition assistance up to $2,500 per fiscal year.
• Up to 4 weeks paid vacation days, up to 6 paid personal days, 1 paid mental health day, and up to 5 paid sick days annually.
• Medical, dental, vision, 403(b) retirement plan, flexible spending accounts, health savings account, dependent care, and commuter/transit benefits.
• Agency-paid life and AD&D insurance up to $50K based on salary, and short-term disability.
• Agency-paid long-term disability after 1 year of employment.
• Voluntary supplemental life and AD&D, critical illness, accident, and hospital insurance for employee, spouse, and child(ren).
• Voluntary legal plans and pet insurance.
• Employee Assistance Program with 6 free counseling sessions.
• Career ladders, professional development, and promotion opportunities.
• Free LCSW and LCPC supervision hours available in some locations.